At a Glance
- Tasks: Support and maintain application services while collaborating on exciting projects.
- Company: Join a dynamic tech company that values teamwork and innovation.
- Benefits: Enjoy a competitive salary, pension scheme, and private medical cover.
- Other info: Flexible hybrid working options available, with great career growth potential.
- Why this job: Make a real impact by optimising business-critical applications in a supportive environment.
- Qualifications: Experience with cloud services and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a Product Analyst to join our team, supporting application services across a Products portfolio. This role combines operational support with project delivery, ensuring business-critical applications are maintained, optimised, and aligned to product roadmaps and business needs. You’ll work closely with internal teams and third-party vendors to deliver high-quality service and continuous improvement across the application landscape.
Location: Aberdeen preferred (Hybrid working), but we will also consider remote for the right candidate
Contract Type: Permanent or contract considered
Role Purpose
The Product Analyst delivers support and maintenance for application services across the Products portfolio through both operational and project activities. The role ensures that applications are maintained in line with product roadmaps and evolving business requirements.
What you’ll do
- Provide Level 1 and Level 2 application support and maintenance services
- Installation, configuration, administration, support, maintenance and troubleshooting of the application portfolio
- Engage with third-party vendors as part of ongoing support and maintenance activities
- Provide support for onshore and offshore business applications
- Support related hardware accessories and manage associated assets
- Ensure timely and accurate testing of solutions, patches and maintenance activities prior to deployment
- Work closely with third-party vendors to ensure services are fully supported
- Collaborate with other IS functions to ensure successful deployment of solutions into production
- Maintain system documentation and keep knowledge articles up to date
- Ensure incidents and requests are managed within agreed SLAs
- Deploy and manage solutions to meet business requirements as defined by the Products Manager
- Provide out-of-hours support on an occasional basis for scheduled maintenance, project work and on-call rota coverage
What to bring
- Experience of cloud application services, including M365, Azure, SQL and Active Directory
- Experience with database technologies such as SQL Server and Oracle
- Experience of application installation and configuration
- In-depth knowledge of application support and testing
- Strong focus on documentation and processes, with the ability to deliver under operational pressure
- Ability to prioritise workload and meet agreed deadlines
- Strong organisational skills with the ability to manage multiple issues and changing priorities
- Excellent communication skills (verbal and written), with the ability to engage across the business
- Experience supporting enterprise applications within the energy and utilities sector (preferred)
- ITIL Foundation qualification (desired but not essential)
What You’ll Get in Return
For employees, we’re committed to recognising and rewarding hard work. Our competitive salary and benefits package includes; Company Pension Scheme, Private Medical.
About us
prosource.it is a professional services provider in technology. Established as a traditional provider of managed IT services, prosource.it has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centred business with a global workforce of 500 plus staff and contractors. Our values are central to what we do and how we do it. We feel they are simple and easy to relate to, and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery.
Website: www.prosource.it
Product Support Analyst employer: prosource.it
Prosource.it is an excellent employer for a Product Support Analyst, offering a dynamic work environment in Aberdeen with the flexibility of hybrid or remote working options. Our commitment to employee growth is reflected in our competitive salary and benefits package, including a company pension scheme and private medical insurance, alongside a culture that values teamwork, agility, and continuous improvement in technology services.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us that you’re genuinely interested in what we do and how you can contribute to our team. Tailor your answers to reflect our values and mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Product Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Product Support Analyst role. Highlight your experience with cloud application services and any relevant projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience with application support and troubleshooting.
Showcase Your Communication Skills:Since this role involves working closely with teams and vendors, make sure to highlight your excellent communication skills in your application. We love candidates who can engage effectively across the business!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at prosource.it
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud application services like M365, Azure, and SQL. Be ready to discuss your experience with these technologies and how you've used them in previous roles. This will show that you're not just familiar with the tools, but that you can effectively support and maintain them.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenges in application support or project delivery. Think about times when you had to troubleshoot issues or manage multiple priorities under pressure. This will demonstrate your ability to think on your feet and deliver results.
✨Communicate Clearly and Confidently
Since this role involves engaging with various teams and third-party vendors, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate your points. Good communication skills are key, so don’t shy away from showcasing your verbal and written abilities.
✨Understand the Business Context
Familiarise yourself with the energy and utilities sector, as well as the specific business needs of the company. Being able to connect your technical skills to the broader business goals will set you apart. Show that you understand how application support aligns with product roadmaps and business requirements.
