At a Glance
- Tasks: Support and maintain application services while collaborating on exciting projects.
- Company: Join a dynamic tech company focused on innovation and teamwork.
- Benefits: Enjoy competitive salary, health insurance, and support for your professional growth.
- Other info: Flexible hybrid working options and opportunities for career advancement.
- Why this job: Make a real impact by optimising business-critical applications in a collaborative environment.
- Qualifications: Experience with cloud services and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a Product Analyst to join our team, supporting application services across a Products portfolio. This role combines operational support with project delivery, ensuring business-critical applications are maintained, optimised, and aligned to product roadmaps and business needs. You’ll work closely with internal teams and third-party vendors to deliver high-quality service and continuous improvement across the application landscape.
Location: Aberdeen preferred (Hybrid working), but we will also consider remote for the right candidate
Contract Type: Permanent or contract considered
Role Purpose
The Product Analyst delivers support and maintenance for application services across the Products portfolio through both operational and project activities. The role ensures that applications are maintained in line with product roadmaps and evolving business requirements.
What you’ll do
- Provide Level 1 and Level 2 application support and maintenance services
- Installation, configuration, administration, support, maintenance and troubleshooting of the application portfolio
- Engage with third-party vendors as part of ongoing support and maintenance activities
- Provide support for onshore and offshore business applications
- Support related hardware accessories and manage associated assets
- Ensure timely and accurate testing of solutions, patches and maintenance activities prior to deployment
- Work closely with third-party vendors to ensure services are fully supported
- Collaborate with other IS functions to ensure successful deployment of solutions into production
- Maintain system documentation and keep knowledge articles up to date
- Ensure incidents and requests are managed within agreed SLAs
- Deploy and manage solutions to meet business requirements as defined by the Products Manager
- Provide out-of-hours support on an occasional basis for scheduled maintenance, project work and on-call rota coverage
What to bring
- Experience of cloud application services, including M365, Azure, SQL and Active Directory
- Experience with database technologies such as SQL Server and Oracle
- Experience of application installation and configuration
- In-depth knowledge of application support and testing
- Strong focus on documentation and processes, with the ability to deliver under operational pressure
- Ability to prioritise workload and meet agreed deadlines
- Strong organisational skills with the ability to manage multiple issues and changing priorities
- Excellent communication skills (verbal and written), with the ability to engage across the business
- Experience supporting enterprise applications within the energy and utilities sector (preferred)
- ITIL Foundation qualification (desired but not essential)
What You’ll Get in Return
For employees, we’re committed to recognising and rewarding hard work. Our competitive salary and benefits package includes; Company Pension Scheme, Private Medical & Dental Insurance, Group Income Protection, Group Life Assurance, Cycle to Work and Electric Car Salary Sacrifice Scheme. We also invest in your development. If you choose to self-study in your own time, we’ll fund your study materials and exam fees — and once you pass, you’ll receive an incentive bonus.
How to Apply
We’re committed to creating an inclusive and accessible recruitment process. If you have any access needs or require adjustments at any stage of the application or assessment process, please let us know — we’re happy to support you.
Please note: All offers of employment will be subject to background checks and confirmation of the right to work in the UK.
Apply now to be part of a team that values initiative, collaboration, and continuous improvement.
About us
prosource.it is a professional services provider in technology. Established as a traditional provider of managed IT services, prosource.it has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centred business with a global workforce of 500 plus staff and contractors.
Our values are central to what we do and how we do it. We feel they are simple and easy to relate to, and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery.
Product Support Analyst in Inverurie employer: prosource.it
Prosource.it is an excellent employer that prioritises employee development and well-being, offering a competitive salary and comprehensive benefits package including private medical insurance and a pension scheme. With a strong focus on collaboration and continuous improvement, employees are encouraged to grow their skills through funded study materials and exam fees, fostering a supportive work culture in the vibrant city of Aberdeen, where hybrid working options provide flexibility for a balanced lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Analyst in Inverurie
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us that you’re genuinely interested in what we do and how you can contribute to our success as a Product Support Analyst.
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Try mock interviews or case studies related to application support to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Product Support Analyst in Inverurie
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with cloud application services, SQL, and any relevant project delivery skills. We want to see how your background aligns with the role of Product Support Analyst!
Show Off Your Communication Skills:Since this role involves working closely with internal teams and third-party vendors, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to showcase your ability to engage across the business.
Highlight Your Organisational Skills:We’re looking for someone who can manage multiple issues and changing priorities. In your application, mention specific examples of how you’ve successfully prioritised workloads and met deadlines in previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at prosource.it
✨Know Your Applications
Familiarise yourself with the specific applications mentioned in the job description, like M365, Azure, and SQL. Be ready to discuss your experience with these technologies and how you've supported or optimised them in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled operational challenges or improved application performance. Highlight your troubleshooting process and any successful outcomes, as this role requires a strong focus on maintaining and optimising applications.
✨Communicate Clearly
Since excellent communication skills are essential, practice articulating your thoughts clearly and concisely. Be prepared to explain technical concepts in simple terms, especially when discussing collaboration with internal teams and third-party vendors.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple issues under pressure. Share specific examples of how you've met deadlines and maintained documentation, as these skills are crucial for the Product Support Analyst role.
