Information Technology Business Analyst

In this role, you’ll partner closely with stakeholders across both IT and operational teams to translate business needs into clear, actionable technology outcomes. You’ll play a key role in shaping solutions that enable reliable, safe and efficient energy operations, working across a diverse landscape that includes enterprise IT as well as elements of Operational Technology (OT). This is an ideal opportunity for someone who enjoys meaningful stakeholder engagement, structured problem‑solving, and delivering tangible value through well‑designed technology solutions.

What you’ll do:

• Build strong relationships with business stakeholders, working to understand their goals, challenges and operational drivers.
• Facilitate discovery sessions, workshops and business engagement forums to ensure shared understanding and alignment.
• Translate business needs into clear IT requirements, user stories and documentation that support informed decision‑making.
• Support the definition and delivery of technology solutions aligned with future operational, regulatory and strategic requirements.
• Produce customer journeys, process maps and operational impact assessments to underpin both new and existing services.
• Act as a trusted advisor, helping stakeholders understand IT processes, capabilities and service offerings.
• Identify opportunities for process improvement and help secure buy‑in across the organisation.
• Collaborate with internal IT teams and operational support functions to ensure effective communication of technology changes and events.
• Engage with vendors and external partners to understand emerging tools and opportunities within the utilities sector.
• Support the transition of new services into operational support, including light OT‑touch services.
• Work with autonomy while following established frameworks and contribute to continuous improvement mindset.
• Use performance metrics and data insights to support decision‑making and optimise delivery outcomes.

What to bring:

• Strong experience working with structured IT and business analysis frameworks, ideally in large, regulated or asset‑intensive environments.
• Demonstrable business process management experience, including running workshops and requirements sessions.
• Exposure to both Agile and Waterfall delivery models.
• Experience with utilities‑aligned platforms, such as SCADA, network management or OT‑integrated systems is beneficial.
• Prior experience in the energy, utilities, or critical infrastructure sector, or strong transferable experience.
• Excellent communication, stakeholder management and influencing skills.
• A proactive, analytical and solutions‑focused approach to problem‑solving.
• Highly organised, able to manage multiple priorities and deliver in fast‑moving environments.

What You’ll Get in Return:

For employees, we’re committed to recognising and rewarding hard work. Our competitive salary and benefits package includes Company Pension Scheme, Private Medical & Dental Insurance, Group Income Protection, Group Life Assurance, Cycle to Work and Electric Car Salary Sacrifice Scheme. We also invest in your development. If you choose to self‑study in your own time, we’ll fund your study materials and exam fees — and once you pass, you’ll receive an incentive bonus.

How to Apply:

We’re committed to creating an inclusive and accessible recruitment process. If you have any access needs or require adjustments at any stage of the application or assessment process, please let us know — we’re happy to support you. Please note: All offers of employment will be subject to background checks and confirmation of the right to work in the UK.

Apply now to be part of a team that values initiative, collaboration, and continuous improvement.