Desktop Support Engineer

Join a people-centred technology team that thrives on innovation, collaboration and delivering meaningful outcomes. We're looking for talented and motivated Desktop Support Engineers to join our team. You'll work alongside experienced professionals, providing technical support and helping to deliver solutions that make a real difference for our clients. You’ll support a broad range of technologies and work with teams across the business to resolve incidents, troubleshoot issues and fulfil service requests. As one of the first points of contact for users, you'll handle IT queries via phone, email, live chat and instant messaging, so you'll need to be comfortable speaking with people at all levels and delivering a professional support experience. We're looking for individuals who enjoy solving problems, have a genuine desire to help others and can explain technical issues in a clear and straightforward way, whether they're speaking to a technical or non-technical audience.

What you’ll do:

• Build, configure and deploy desktops, laptops, mobile devices, printers and other end-user hardware
• Provide hands‑on support, troubleshooting and maintenance for desktop and laptop environments
• Deliver support services in line with agreed service levels and client standards
• Manage, update and resolve incidents and service requests using the IT service management toolset
• Carry out IT equipment moves, installations, refreshes and user setups
• Communicate technical issues and solutions clearly to both technical and non-technical users
• Maintain operating system patching, software updates, antivirus protection and endpoint security standards
• Install, configure and support a range of business applications and software packages
• Support desktop, hardware and operating system refresh programmes, ensuring minimal disruption to users

What to bring:

• Strong technical aptitude and experience supporting Microsoft-based environments
• Good understanding of end‑user support and troubleshooting within an enterprise environment
• Hands‑on experience building, configuring, upgrading and imaging PCs and laptops
• Experience supporting remote and office‑based users across a range of technologies
• Good working knowledge of current Microsoft Windows operating systems
• Experience installing, configuring and supporting business applications and software
• Ability to troubleshoot and resolve issues relating to desktops, laptops, printers and other end‑user devices
• Experience using IT service management or call logging tools to manage incidents and service requests
• Experience carrying out IT equipment deployments, relocations, refreshes and user setups
• Solid understanding of core infrastructure services such as DNS and DHCP
• Strong communication and customer service skills, with the ability to explain technical issues clearly to non‑technical users
• A proactive, positive and customer‑focused approach to work
• Good awareness of current IT industry standards, technologies and best practice
• ITIL Foundation certification, or experience working within an ITIL‑aligned support environment, particularly incident and problem management
• Relevant technical certifications, such as Microsoft or CompTIA, would be advantageous

Why prosource.it?

Technology is constantly evolving, and so are we. Since our beginnings as a managed IT services provider, prosource.it has grown alongside the organisations we support, adapting to changing technologies and business needs. Today, we deliver a broad range of technology and business services that help clients plan, implement and embrace change successfully. While technology is at the heart of what we do, we know that delivering lasting value takes more than technical expertise alone. By combining innovative thinking with practical experience and strong client partnerships, we help organisations realise the full potential of their technology investments. From adopting emerging technologies and delivering complex transformation programmes to improving day‑to‑day operations, we focus on achieving outcomes that make a measurable difference.

What You’ll Get in Return:

Our people are central to our success, and we're committed to creating an environment where they can thrive. As a business with a broad and varied client base, we can offer opportunities to gain experience across multiple industries, take on new challenges and continue developing your skills. Whether you're looking to deepen your expertise or broaden your experience, we'll support you in building a rewarding career. We're also committed to helping our people continue to learn and progress. For those pursuing professional qualifications, we'll fund approved self‑study materials and exam fees, and reward successful exam passes with an incentive bonus. Alongside a competitive salary, we offer a comprehensive benefits package including a Company Pension Scheme, Private Medical and Dental Insurance, Group Income Protection, Group Life Assurance, and salary sacrifice schemes for both Cycle to Work and Electric Vehicles.

How to Apply:

We’re committed to creating an inclusive and accessible recruitment process. If you have any access needs or require adjustments at any stage of the application or assessment process, please let us know — we’re happy to support you. Please note: All offers of employment will be subject to background checks and confirmation of the right to work in the UK. Apply now to be part of a team that values initiative, collaboration and continuous improvement.