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- Tasks: Support and maintain applications, ensuring they meet business needs and product roadmaps.
- Company: Prosource.it is a dynamic tech services provider focused on people and innovative solutions.
- Benefits: Enjoy a competitive salary, private health insurance, pension scheme, and flexible work options.
- Why this job: Join a forward-thinking team that values learning, growth, and impactful technology deployment.
- Qualifications: Experience with Cloud services, SQL, and application support; ITIL qualification is a plus.
- Other info: Hybrid role with opportunities for self-study funding and exam bonuses.
The predicted salary is between 36000 - 60000 £ per year.
We have an excellent opportunity for a highly motivated and skilled Applications Support / Product Engineer to join our team in Aberdeen. In this role, you will deliver support and maintenance services for the product portfolio, covering both operations and project deliverables, and you’ll ensure that applications are maintained in line with product roadmaps and business requirements. This is a hybrid role, requiring a minimum of 3 days onsite per week (3/2 pattern). Additionally, you will provide out-of-hours support on an occasional basis for scheduled maintenance and project activities via the on-call support rota.
What you’ll do:
- Provide level 1 and level 2 application support and maintenance services
- Installation, configuration, administration, support, maintenance and troubleshooting of the application portfolio
- Engagement with 3rd party vendors as part of support and maintenance activities
- Provide support for Onshore and offshore business applications
- Related hardware accessory support and asset management
- Ensure timely and accurate testing of solutions, patches and other maintenance activities prior to deployment
- Work with third party vendors to ensure services are supported
- Engagement with other IS functions to ensure successful deployment of solutions into production
- Maintain systems documentation, ensuring knowledge base articles and IS guides are up to date
- Ensure events and demand are dealt with within agreed SLAs
- Deploy and manage solutions to meet defined business specific needs as defined through the product maps/lifecycles
What to bring:
- Experience of Cloud Application services, M365, Azure, SQL, AD
- Experience of database technologies such as SQL Server and Oracle
- Experience of application installation and configuration
- Experience and in-depth knowledge of managing the support and testing of applications
- Strong on documentation, processes, and a determined finisher, capable of handling the day-to-day operational pressure
- Ability to prioritise own workload and meet agreed deadlines
- Strong organisational skills to be able to juggle multiple issues and changing priorities
- Good communication skills (verbal and written) and the ability to liaise with various areas of the business
- Experience in supporting enterprise applications within the energy and utilities sector preferred but not essential
- ITIL foundation qualification desired but not essential
What You’ll Get in Return:
We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following:
- Company Pension Scheme
- Private Medical Insurance
- Private Dental Insurance
- Group Income Protection Plan
- Group Life Assurance
- Cycle to Work Scheme
- Prosocial Events
- Electric Car Salary Sacrifice Scheme
We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.
If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send your CV to talent@prosource.it.
We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know. Successful candidates will be subject to background and right to work checks.
About us: prosource.it is a professional services provider in technology. Established as a traditional provider of managed IT services, prosource.it has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centred business with a global workforce of 500 plus staff and contractors.
Our values are central to what we do and how we do it. We feel they are simple and easy to relate to and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery.
Contact Detail:
prosource.it Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cloud Application services, M365, Azure, and SQL. Having hands-on experience or relevant projects to discuss can really set you apart during conversations.
✨Tip Number 2
Network with current or former employees of prosource.it on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled operational pressures in previous roles. The ability to prioritise and manage multiple issues is crucial for this position, so have examples ready.
✨Tip Number 4
Show your enthusiasm for continuous learning and development. Mention any relevant certifications or courses you’re pursuing, especially if they relate to ITIL or application support, as this aligns with the company's commitment to employee growth.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly with Cloud Application services, M365, Azure, and SQL. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that align with the responsibilities listed, such as troubleshooting applications or engaging with third-party vendors.
Highlight Relevant Skills: In your application, emphasise your organisational skills, ability to prioritise workloads, and strong communication abilities. These are crucial for managing multiple issues and liaising with various areas of the business.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at prosource.it
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Cloud Application services, M365, Azure, SQL, and AD. Highlight specific projects where you installed, configured, or troubleshot applications, as this will demonstrate your hands-on expertise.
✨Emphasise Documentation and Processes
Since the role requires strong documentation skills, come ready to discuss how you've maintained systems documentation in previous roles. Share examples of how you ensured knowledge base articles were up to date and how you managed processes effectively.
✨Demonstrate Your Problem-Solving Abilities
Prepare to talk about situations where you had to troubleshoot application issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you prioritised tasks to meet deadlines.
✨Communicate Effectively
Good communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to liaise with various areas of the business. Be ready to provide examples of how you've successfully communicated with team members or clients in the past.
