Application Support Engineer

We have an excellent opportunity for a highly motivated and skilled Applications Support / Product Engineer to join our team in Aberdeen. In this role, you will deliver support and maintenance services for the product portfolio, covering both operations and project deliverables, and you’ll ensure that applications are maintained in line with product roadmaps and business requirements. This is a hybrid role, requiring a minimum of 3 days onsite per week (3/2 pattern). Additionally, you will provide out-of-hours support on an occasional basis for scheduled maintenance and project activities via the on-call support rota.

What you’ll do:

• Provide level 1 and level 2 application support and maintenance services.
• Installation, configuration, administration, support, maintenance and troubleshooting of the application portfolio.
• Engagement with 3rd party vendors as part of support and maintenance activities.
• Provide support for Onshore and offshore business applications.
• Related hardware accessory support and asset management.
• Ensure timely and accurate testing of solutions, patches and other maintenance activities prior to deployment.
• Work with third party vendors to ensure services are supported.
• Engagement with other IS functions to ensure successful deployment of solutions into production.
• Maintain systems documentation, ensuring knowledge base articles and IS guides are up to date.
• Ensure events and demand are dealt with within agreed SLAs.
• Deploy and manage solutions to meet defined business specific needs as defined through the product maps/lifecycles.

What to bring:

• Experience of Cloud Application services, M365, Azure, SQL, AD.
• Experience of database technologies such as SQL Server and Oracle.
• Experience of application installation and configuration.
• Experience and in-depth knowledge of managing the support and testing of applications.
• Strong on documentation, processes, and a determined finisher, capable of handling the day-to-day operational pressure.
• Ability to prioritise own workload and meet agreed deadlines.
• Strong organisational skills to be able to juggle multiple issues and changing priorities.
• Good communication skills (verbal and written) and the ability to liaise with various areas of the business.
• Experience in supporting enterprise applications within the energy and utilities sector preferred but not essential.
• ITIL foundation qualification desired but not essential.

What You’ll Get in Return:

We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following; Company Pension Scheme, Private Medical Insurance, Private Dental Insurance, Group Income Protection Plan, Group Life Assurance, Cycle to Work Scheme, Prosocial Events, Electric Car Salary Sacrifice Scheme.

We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.

If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send your CV to us. We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know. Successful candidates will be subject to background and right to work checks.

About us:

prosource.it is a professional services provider in technology. Established as a traditional provider of managed IT services, prosource.it has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centred business with a global workforce of 500 plus staff and contractors. Our values are central to what we do and how we do it. We feel they are simple and easy to relate to and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery.