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- Tasks: Support customers with CNC machinery issues and lead a team of service engineers.
- Company: Specialist high precision component and machine manufacturer.
- Benefits: 4.5-day work week, competitive salary, excellent pension, and health plans.
- Why this job: Transition from shop floor to a client-focused role with real impact.
- Qualifications: Experience with CNC machines and strong customer support skills.
- Other info: Great opportunity for career growth in a dynamic engineering environment.
The predicted salary is between 42000 - 60000 £ per year.
My client, a specialist high precision component and machine manufacturer, have a fantastic opportunity for an Engineering Service Manager. This role is the main point of contact for customers experiencing issues with CNC machinery, you will provide guidance and support and prepare accurate quotations for spares and machine repair. An ideal opportunity to move from an engineering shop floor role into a support and client-driven position.
Whats on offer:
- Working a 4.5-day week!
- £50k Neg DOE
- Excellent pension scheme and life assurance
- Sick pay scheme and cash health plan
The Job:
- A desk-based position, suitable for an engineer wanting to move away from the shop floor.
- Respond to technical enquiries, provide support on troubleshooting machine faults.
- Lead and support a team of service engineers, offering technical guidance.
- Work closely with engineering, software, and production teams.
- Manage the service schedule and coordinate with customers and internal team to coordinate travel arrangements.
- Prepare accurate and competitive quotations for spares, service, and upgrades.
- Strong communicator, confident to deliver first class customer service.
About you:
- Proven experience within CNC builds and application of grinding and milling machines.
- Strong technical knowledge of machine tools and controls.
- Previous experience within customer support and looking for the next step in your career.
- Understanding of the ability to learn MRP systems.
- Time served engineer within a mechanical discipline.
This role offers a fantastic career opportunity for someone that would like to build on their engineering skills and experience. Please apply with your CV to Janette Bolton @ Proslipsi Consulting to a further discussion about the role.
Technical Engineering Manager employer: Proslipsi
Contact Detail:
Proslipsi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Engineering Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field and let them know you're on the hunt for a Technical Engineering Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your technical knowledge of CNC machinery and be ready to discuss how you've tackled customer support issues in the past. We want you to shine when it comes to showcasing your problem-solving skills.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re genuinely interested in the role and appreciate the time they took to meet with you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Technical Engineering Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CNC machinery and customer support. We want to see how your skills match the job description, so don’t be shy about showcasing your technical knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Engineering Service Manager role. Share specific examples of how you've provided excellent customer service or solved technical issues in the past.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to highlight your strong communication skills in your application. We love candidates who can convey complex technical information clearly and confidently!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Proslipsi
✨Know Your CNC Stuff
Make sure you brush up on your knowledge of CNC machinery, especially grinding and milling machines. Be ready to discuss specific technical issues you've encountered and how you've resolved them in the past. This will show that you’re not just familiar with the machines but also capable of troubleshooting effectively.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about examples where you've provided excellent customer service. Prepare to share how you’ve handled difficult situations or complaints, as this will demonstrate your ability to maintain strong client relationships.
✨Team Leadership Experience
If you have experience leading teams, be prepared to talk about it! Highlight any instances where you’ve supported or guided engineers, and how you’ve managed schedules or coordinated projects. This will show that you can lead a team effectively in a support-driven environment.
✨Prepare for Technical Questions
Expect some technical questions during the interview. Review common troubleshooting scenarios related to CNC machinery and think through how you would approach them. This preparation will help you feel more confident and articulate your thought process clearly.
