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- Tasks: Support customers with CNC machinery issues and lead a team of service engineers.
- Company: Specialist high precision component and machine manufacturer.
- Benefits: Enjoy a 4.5-day work week, competitive salary, and excellent pension scheme.
- Why this job: Transition from shop floor to a client-focused role with real impact.
- Qualifications: Experience with CNC machines and strong customer support skills.
- Other info: Great opportunity for career growth in a dynamic engineering environment.
The predicted salary is between 42000 - 60000 £ per year.
My client, a specialist high precision component and machine manufacturer, have a fantastic opportunity for an Engineering Service Manager. This role is the main point of contact for customers experiencing issues with CNC machinery, you will provide guidance and support and prepare accurate quotations for spares and machine repair. An ideal opportunity to move from an engineering shop floor role into a support and client-driven position.
What’s on offer:
- Working a 4.5-day week!
- £50k Neg DOE
- Excellent pension scheme and life assurance
- Sick pay scheme and cash health plan
The Job:
- A desk-based position, suitable for an engineer wanting to move away from the shop floor.
- Respond to technical enquiries, provide support in troubleshooting machine faults.
- Lead and support a team of service engineers, offering technical guidance.
- Work closely with engineering, software, and production teams.
- Manage the service schedule and coordinate with customers and internal team to coordinate travel arrangements.
- Prepare accurate and competitive quotations for spares, service, and upgrades.
- Strong communicator, confident to deliver first class customer service.
About you:
- Proven experience within CNC builds and application of grinding and milling machines.
- Strong technical knowledge of machine tools and controls.
- Previous experience within customer support and looking for the next step in your career.
- Understanding of the ability to learn MRP systems.
- Time served engineer within a mechanical discipline.
This role offers a fantastic career opportunity for someone that would like to build on their engineering skills and experience. Please apply with your CV to Janette Bolton @ Proslipsi Consulting to a further discussion about the role.
Engineering Technical Manager in Rochdale employer: Proslipsi Recruitment Specialist
Contact Detail:
Proslipsi Recruitment Specialist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Technical Manager in Rochdale
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Engineering Service Manager roles and practice your responses. We recommend using the STAR method to structure your answers, showcasing your experience with CNC machinery and customer support.
✨Tip Number 3
Show off your technical skills! During interviews, be ready to discuss specific examples of troubleshooting machine faults or leading a team. This is your chance to shine and demonstrate how you can provide first-class customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Engineering Technical Manager in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CNC machinery and customer support. We want to see how your skills match the job description, so don’t be shy about showcasing your technical knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about moving from the shop floor to a client-driven role. We love seeing genuine enthusiasm for the position!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to highlight your strong communication skills in your application. We’re looking for someone who can deliver first-class customer service effortlessly.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Proslipsi Recruitment Specialist
✨Know Your CNC Stuff
Make sure you brush up on your knowledge of CNC machinery, especially grinding and milling machines. Be ready to discuss specific technical issues you've encountered and how you've resolved them in the past. This will show that you’re not just familiar with the machines but also capable of troubleshooting effectively.
✨Showcase Your Customer Service Skills
Since this role is client-driven, prepare examples of how you've provided excellent customer support in previous positions. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your strong communication skills and commitment to first-class service.
✨Team Leadership Experience
If you've led a team before, be ready to share your experiences. Talk about how you supported your team members and coordinated tasks. Highlight any successful projects where your leadership made a difference. This will show that you can lead and support service engineers effectively.
✨Prepare for Technical Questions
Expect some technical questions during the interview. Review common troubleshooting scenarios related to CNC machinery and think through your responses. Being able to articulate your thought process will impress the interviewers and show that you're ready for the challenges of the role.
