Service Delivery Manager

We are seeking an experienced Service Delivery Manager to join our operations team. This role is responsible for overseeing the delivery of services and solutions to our clients, ensuring projects are completed safely, on time, within budget and to the highest quality standards. The successful candidate will manage multidisciplinary teams, maintain client relationships, and drive continuous improvement across service delivery activities.

This is an opportunity to:

• Lead and manage service delivery: Plan, schedule and allocate resources across multiple projects and contracts. Ensure adherence to contractual obligations and service level agreements. Monitor performance metrics and report on delivery status to stakeholders.
• Coordinate cross-functional teams: Collaborate with engineering, manufacturing, logistics and commercial teams. Provide clear direction, support and coaching to delivery personnel. Manage third-party suppliers and subcontractors where required.
• Assure quality, safety and compliance: Implement and maintain QA/QC processes for delivered services. Ensure compliance with health, safety and environmental requirements. Drive best practice and continuous improvement initiatives.
• Client engagement and commercial responsibility: Act as primary point of contact for clients regarding service delivery. Manage change control, invoicing milestones and commercial performance. Support business development through delivery excellence and client satisfaction.

What We Are Looking For:

• Lead end-to-end delivery of assigned contracts and projects to meet required quality, cost and schedule targets.
• Develop and maintain delivery plans, resource forecasts and project risk registers.
• Ensure deliverables comply with company QA/QC standards and client specifications.
• Manage and motivate teams to achieve high performance and a culture of continuous improvement.
• Provide timely and accurate reporting to senior management and clients.
• Drive incident investigation and corrective actions where required.
• Support on-site activities, including commissioning and client acceptance where necessary (UK and overseas).

Qualifications:

• Relevant qualification in engineering, project management, or a related discipline (preferred).
• Professional project management certification (e.g. APM, PRINCE2, PMI) is advantageous.

Experience:

• Proven experience as a Service Delivery Manager or in a similar operational/project delivery role.
• Demonstrated track record of successfully managing complex service or project delivery environments.
• Experience leading and coordinating cross-functional teams to deliver against project objectives.
• Experience managing budgets, resource allocation, and project performance.
• Familiarity with industry standards, safety regulations, and quality management systems.

Skills & Capabilities:

• Strong leadership skills with the ability to motivate teams and drive high performance.
• Excellent project management capability, including planning, coordination, and performance monitoring.
• Strong commercial awareness, with the ability to manage budgets and track delivery performance.
• Excellent communication and interpersonal skills, with the ability to build effective client relationships.
• Ability to collaborate across multiple departments and manage competing priorities.
• Strong problem-solving skills and the ability to make informed decisions in fast-paced environments.
• Commitment to delivering high standards of safety, quality, and operational excellence.

Why Choose Us:

We offer a competitive starting salary with an opportunity to advance, which will be dependent on competency starting level. What you receive from Proserv as your employer is so much more than just a salary, our Total Reward package includes free cover for:

• Private Medical
• Life Assurance
• Income Protection
• Personal Accident
• Up to 7.5% contribution to Pension

As well as these funded benefits, Proserv offer an arrangement of voluntary benefits through salary sacrifice which produce savings on tax and national insurance, some of these include:

• Dental Insurance
• Gym Flex
• Purchasing or selling additional annual leave
• Technology products
• Critical Illness cover
• Additional cover for your family

Additional Information:

Candidates must hold a valid passport and UK driving licence. Some roles may require a level of personal fitness to maintain offshore survival certification; additional details will be provided during the recruitment process.