At a Glance
- Tasks: Lead service delivery, manage teams, and ensure projects meet quality and budget standards.
- Company: Join a dynamic company focused on operational excellence and client satisfaction.
- Benefits: Competitive salary, private medical cover, pension contributions, and flexible benefits.
- Other info: Opportunities for career advancement and personal development in a supportive environment.
- Why this job: Make a real impact by driving service delivery and improving client relationships.
- Qualifications: Experience in service delivery management and relevant project management qualifications preferred.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking an experienced Service Delivery Manager to join our operations team. This role is responsible for overseeing the delivery of services and solutions to our clients, ensuring projects are completed safely, on time, within budget and to the highest quality standards. The successful candidate will manage multidisciplinary teams, maintain client relationships, and drive continuous improvement across service delivery activities.
This is an opportunity to:
- Lead and manage service delivery: Plan, schedule and allocate resources across multiple projects and contracts. Ensure adherence to contractual obligations and service level agreements. Monitor performance metrics and report on delivery status to stakeholders.
- Coordinate cross-functional teams: Collaborate with engineering, manufacturing, logistics and commercial teams. Provide clear direction, support and coaching to delivery personnel. Manage third-party suppliers and subcontractors where required.
- Assure quality, safety and compliance: Implement and maintain QA/QC processes for delivered services. Ensure compliance with health, safety and environmental requirements. Drive best practice and continuous improvement initiatives.
- Client engagement and commercial responsibility: Act as primary point of contact for clients regarding service delivery. Manage change control, invoicing milestones and commercial performance. Support business development through delivery excellence and client satisfaction.
What We Are Looking For
- Lead end-to-end delivery of assigned contracts and projects to meet required quality, cost and schedule targets.
- Develop and maintain delivery plans, resource forecasts and project risk registers.
- Ensure deliverables comply with company QA/QC standards and client specifications.
- Manage and motivate teams to achieve high performance and a culture of continuous improvement.
- Provide timely and accurate reporting to senior management and clients.
- Drive incident investigation and corrective actions where required.
- Support on-site activities, including commissioning and client acceptance where necessary (UK and overseas).
Qualifications
- Relevant qualification in engineering, project management, or a related discipline (preferred).
- Professional project management certification (e.g. APM, PRINCE2, PMI) is advantageous.
Experience
- Proven experience as a Service Delivery Manager or in a similar operational/project delivery role.
- Demonstrated track record of successfully managing complex service or project delivery environments.
- Experience leading and coordinating cross-functional teams to deliver against project objectives.
- Experience managing budgets, resource allocation, and project performance.
- Familiarity with industry standards, safety regulations, and quality management systems.
Skills & Capabilities
- Strong leadership skills with the ability to motivate teams and drive high performance.
- Excellent project management capability, including planning, coordination, and performance monitoring.
- Strong commercial awareness, with the ability to manage budgets and track delivery performance.
- Excellent communication and interpersonal skills, with the ability to build effective client relationships.
- Ability to collaborate across multiple departments and manage competing priorities.
- Strong problem-solving skills and the ability to make informed decisions in fast-paced environments.
- Commitment to delivering high standards of safety, quality, and operational excellence.
Why Choose Us
We offer a competitive starting salary with an opportunity to advance, which will be dependent on competency starting level. What you receive from Proserv as your employer is so much more than just a salary, our Total Reward package includes free cover for:
- Private Medical
- Life Assurance
- Income Protection
- Personal Accident
- Up to 7.5% contribution to Pension
As well as these funded benefits, Proserv offer an arrangement of voluntary benefits through salary sacrifice which produce savings on tax and national insurance, some of these include:
- Dental Insurance
- Gym Flex
- Purchasing or selling additional annual leave
- Technology products
- Critical Illness cover
- Additional cover for your family
Additional Information
Candidates must hold a valid passport and UK driving licence. Some roles may require a level of personal fitness to maintain offshore survival certification; additional details will be provided during the recruitment process.
Senior Service Delivery Leader employer: Proserv
Proserv is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to safety, quality, and operational excellence, we offer a competitive salary alongside a comprehensive Total Reward package, including private medical cover, life assurance, and generous pension contributions. Our collaborative work culture fosters continuous improvement and provides ample opportunities for career advancement, making Proserv a rewarding place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Service Delivery Leader role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their service delivery processes and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how you’ve successfully managed complex service delivery environments in the past. Highlight your leadership skills and how you’ve motivated teams to achieve high performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our success.
We think you need these skills to ace Senior Service Delivery Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Service Delivery Leader role. Highlight your project management experience and any relevant qualifications to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about service delivery and how your past experiences have prepared you for this role. Keep it engaging and personal!
Showcase Your Leadership Skills:We want to see how you’ve led teams in the past. Share specific examples of how you motivated your team, managed projects, and drove continuous improvement. This will help us understand your leadership style!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Proserv
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the projects you've managed in the past. Be ready to discuss specific challenges you faced, how you allocated resources, and the outcomes. This will show your potential employer that you have hands-on experience and can lead service delivery effectively.
✨Demonstrate Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you motivated a team or resolved conflicts. Being able to articulate your approach to managing multidisciplinary teams will be crucial, as this role requires strong leadership to drive high performance.
✨Familiarise Yourself with QA/QC Processes
Since quality assurance is key in this role, brush up on relevant QA/QC processes and industry standards. Be prepared to discuss how you've implemented these in previous roles and how you ensure compliance with health, safety, and environmental requirements.
✨Engage with Client Scenarios
Think of scenarios where you've acted as the primary point of contact for clients. Prepare to discuss how you managed client relationships, handled change control, and ensured client satisfaction. This will demonstrate your commercial awareness and ability to engage effectively with clients.
