Billing and Collections Specialist, Europe

This role is remote and open to candidates based in the United Kingdom and Spain.

Summary

Reports directly to Financial Controller, Europe; prepares and handles all accounts receivables on a day-to-day basis. This includes customer invoicing, collections, customer vendor systems, and other receivables as needed. This role is responsible for managing all receivables in a professional, accurate, and detail-oriented fashion. Additionally, this role will be counted on to provide recommendations for process improvements and potential software implementations.

Scope & Responsibilities

• Manage all day-to-day billing for finance department (60%)
  • Invoice all enterprise clients in a timely fashion after completion of courses
  • Finalize invoices for all public programs & reconcile attendance
  • Invoice IP licenses and active license fees as needed
  • Invoice global partners as needed
  • Process cash receipts, handle deposits, and applying receipts to accounts.
• Maintain consistent process for collections (20%)
  • Perform collections on regular basis
  • Track days sales outstanding (DSO) and reduce overall DSO
  • Perform collections updates and report progress with finance team including US Market Controller, Global Corporate Controller, and CFO
  • Monitor total balance outstanding > 30 days to minimize lagging payments
  • Prepare and distribute monthly global accounts receivable report
• Manage customer vendor systems for prompt payment of invoices
  • Enroll in customer vendor systems as needed
  • Enter invoices into customer vendor systems
  • Update company information in systems as needed
  • Maintain SOP's for each vendor system
• Other Responsibilities (5%)
  • Communicate banking changes with customers if needed
  • Day-to-day operations of billing and interconnected systems (Salesforce, BC, PSA, Magento)
  • Apply customer payments to outstanding invoices
  • Assist in ad hoc projects as needed
  • Assist with month-end close
  • Audit requests

Requirements

Competencies, Skills & Qualifications

• Financial acumen - Interprets and applies understanding of key financial indicators to make better business decisions
• Balances stakeholders - Anticipates and balances the needs of multiple stakeholders
• Being resilient - rebounds from setbacks and adversity when facing difficult situations
• Plans and aligns - plans and prioritises work to meet commitments aligned with organizational goals
• Drives results - consistently achieves results even under tough circumstances
• Optimises work processes - reviews and implements the most effective and efficient processes to get work done, with a focus on continuous improvement
• Builds network - effectively builds formal and informal relationship networks inside and outside of the business
• Collaborates - builds partnerships and works collaboratively with others to meet shared objectives

Technical/Functional Skills

• Confident use of MS Office and experience of using a finance system ideally Xero
• Comfortable working with data, and produces high quality accurate work
• Experience in using Salesforce
• Proven ability to work with customers in varying scenarios

Qualifications

• 3 years' experience working with customers on invoicing and payments
• Basic understanding of bookkeeping and revenue recognition rules

Additional Preferences

• Understanding of customer vendor systems
• Knowledge of Prosci Change Management offerings a plus

Additional Data

• Position reports to: Financial Controller, Europe
• Job Band: Support
• Job level: Level 2 (Analyst)
• Supervisory Responsibilities: None
• Key Stakeholders: Finance, Growth, Legal
• Work location: Either fully remote or hybrid (if preferred), if based within commuting distance of a Prosci Europe office location
• Travel expectations: Minimal, occasional European travel to attend team meetings
• Seniority level: Associate
• Employment type: Full-time
• Job function: Finance
• Industries: Technology, Information and Internet