At a Glance
- Tasks: Lead commercial operations, manage client relationships, and build efficient processes from scratch.
- Company: Join a dynamic consulting firm focused on knowledge discovery and impactful decision-making.
- Benefits: Enjoy competitive perks like health insurance, flexible remote work, and generous annual leave.
- Other info: Be part of a vibrant culture with exciting corporate events and career growth opportunities.
- Why this job: Make a real impact by shaping processes that drive success for major clients.
- Qualifications: 4+ years in commercial operations with strong project management and stakeholder skills.
The predicted salary is between 49500 - 60500 £ per year.
Every day, somewhere in the world, important decisions are made.
Whether it is a private equity company deciding to invest millions into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, and other stakeholders.
Consulting and private equity firms come to pro Sapient when they need to discover knowledge to help them make great decisions and succeed in their goals.
It is our mission to support them in their discovery of knowledge.
We help our clients find industry experts who can provide their knowledge via interview or survey: we curate this knowledge in a market-leading software platform; and we help clients surface knowledge they already have through expansive knowledge management.
We're looking for a Commercial Program Lead to build the operating backbone behind our most important client relationships - renewals, Rf Ps, and the processes that keep them running smoothly.
This is a brand-new role with genuine ownership from day one.
You won't inherit an existing system - you'll build one, working closely with Legal, Compliance, Finance and Product to keep our biggest accounts running like clockwork as we scale.
It's a great fit for someone who's naturally process-driven, comfortable turning ambiguity into structure, and energised by building something from scratch rather than optimising something that already exists.
Key duties in this role will include
- Own and continuously improve the processes behind contract renewals, Rf Ps, and commercial governance, bringing commercial knowledge together into one trusted source of truth for the business.
- Project manage major renewal and Rf P programmes for our largest clients, building the plan, coordinating internal contributors, and assembling the evidence needed to support senior leadership.
- Triage and resolve client requests, including reporting, compliance, legal, and data queries, coordinating the right internal owners and ensuring client-facing teams can close the loop with clients.
- Run a single view of client-facing initiatives and integrations, tracking progress and escalating blockers to keep delivery on track.
- Manage special strategic projects that strengthen how we partner with clients, working across commercial, service delivery, and central functions.
- Maintain the account knowledge base and prepare commercial reviews for leadership, so context, performance, and risk are never lost to turnover.
Requirements
Essential
- 4+ years' experience in commercial operations, sales operations, revenue operations, or a client-facing operations or programme role.
- A track record of building processes from scratch, with a proactive, hands-on approach and an interest in applying Gen AI and automation to improve operational efficiency.
- Excellent stakeholder management skills, with the ability to build relationships and understand priorities across teams and seniority levels.
- Strong programme management skills, with experience owning multi-workstream, cross-functional projects end-to-end and reporting status with honesty and clarity.
- A data-driven mindset, comfortable working with spreadsheets and using evidence to identify the best way forward.
Desirable
- Experience with large professional services or consulting clients, and their procurement and compliance processes.
- Background in expert networks, market research, data or information services.
- Has worked with BI tools (we use Tableau) and Notion.
Benefits
- Tenure Gifts - Vouchers, extra holiday and sabbaticals for each year of employment.
- Health insurance through Vitality
- Enjoy the flexibility of working remotely for up to 20 days each year, allowing you to tailor your work environment to your needs and embrace a change of scenery.
- Employee Assistance Programme - Access to a health and wellbeing service that offers personalised advice and support from specialist teams.
- Enhanced Maternity & Paternity pay.
- Annual Leave - 25 days + bank holidays which includes a week's closure over the Christmas period to fully reset.
- My Mind Pal app - Online support for mental fitness that helps people to stress less and enjoy life more
- Corporate Events - From quarterly gatherings to our annual winter & Summer parties, we love to celebrate, collaborate and have fun together!
Commercial Operations, Program Lead in London employer: proSapient
ProSapient is an exceptional employer that fosters a dynamic and inclusive work culture, offering generous benefits such as uncapped commission, hybrid working options, and multiple career growth paths tailored to individual aspirations. With a focus on collaboration and innovation, employees are encouraged to thrive in a fast-paced environment while enjoying team outings and social events that strengthen workplace relationships. Located in vibrant cities like London, ProSapient provides a unique opportunity for entry-level professionals to engage with industry experts and develop valuable skills in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Operations, Program Lead in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Commercial Operations, Program Lead at proSapient!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like proSapient or be willing to refer you for that Commercial Operations, Program Lead position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from proSapient who’s on the lookout for their next Commercial Operations, Program Lead star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Commercial Operations, Program Lead role at proSapient!
We think you need these skills to ace Commercial Operations, Program Lead in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at proSapient. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at proSapient
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at proSapient. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
