At a Glance
- Tasks: Manage airline accounts, ensuring customer satisfaction and product adoption.
- Company: Join PROS, a leading travel tech company with 40 years of expertise.
- Benefits: Flexible working, continuous learning, and a supportive culture.
- Other info: Collaborative environment focused on growth and innovation.
- Why this job: Make a real impact in the airline industry with innovative AI solutions.
- Qualifications: 5+ years in account management within the airline sector.
The predicted salary is between 50000 - 60000 € per year.
Day in the Life of the Account Manager:
- Manage a portfolio of airline customer accounts, maintaining responsibility for customer satisfaction, product adoption, retention, and ongoing value realization.
- Develop and maintain customer success plans outlining customer objectives, success metrics, usage goals, and potential risks.
- Conduct regular customer meetings and business reviews with assigned stakeholders to assess progress, address challenges, and ensure continued success with PROS solutions.
- Monitor customer health indicators, product usage, and engagement data, proactively identifying risks and opportunities for improvement.
- Facilitate customer adoption of PROS solution capabilities by promoting best practices, new features, and relevant use cases aligned with customer business needs.
- Act as the primary point of contact for assigned accounts, coordinating internally to resolve issues, manage escalations at the appropriate level, and maintain customer confidence.
- Identify opportunities to expand product usage and value realization within assigned accounts, and support renewal discussions through data, insights, and customer feedback.
- Lead value‑based upsell and cross‑sell motions within existing accounts by identifying customer needs, positioning relevant PROS solutions, and partnering with Sales to drive commercial expansion.
- Maintain a strong working knowledge of PROS products and services applicable to assigned customers.
- Ensure customers are informed about product updates, release processes, and available self‑service tools to enable effective product usage.
- Maintain accurate account documentation, activity tracking, and notes in CRM and internal systems.
- Communicate customer feedback, risks, and insights internally to support continuous improvement across Product, Support, and Commercial teams.
Required Qualifications - About you:
- Airline industry experience: 5+ years of experience working with airline customers in a customer‑facing role (Customer Success, Account Management, Operations, Consulting, or similar), with a solid understanding of airline business processes, stakeholder structures, and commercial priorities.
- Enterprise customer ownership: Experience independently managing customer accounts, taking responsibility for customer satisfaction, product adoption, retention, and long‑term value realization within assigned accounts.
- Customer relationship management: Proven ability to build and maintain strong relationships with customer stakeholders, manage ongoing engagement, and act as the primary point of contact for day‑to‑day collaboration.
- Demonstrated experience driving upsell and cross‑sell opportunities within existing customers through consultative, value‑based selling in partnership with Sales teams.
- Analytical & data‑aware mindset: Comfort working with customer usage data, performance reports, KPIs, and health indicators to assess customer status, identify risks, and support informed decision‑making.
- Technical and product understanding: Ability to understand and explain software products, workflows, and solution capabilities relevant to airline customers, and to translate product functionality into business value.
- Clear and confident communication: Strong verbal and written communication skills, with the ability to explain complex topics clearly to customer stakeholders and align expectations around outcomes and next steps.
- Cross‑functional collaboration: Experience working with internal teams such as Sales, Support, Product, Engineering, or Marketing to resolve customer issues and deliver a consistent customer experience.
- Problem‑solving & ownership mindset: Ability to identify customer challenges, coordinate resolutions, follow through with internal teams, and maintain accountability for outcomes.
- Business awareness: Understanding of airline commercial objectives and the ability to align customer activities with adoption, value realization, and account stability.
Highly Preferred:
- Exposure to AI‑powered products, analytics platforms, or decision‑support systems.
- Familiarity with revenue management, forecasting, optimization, or commercial analytics.
- Experience supporting global or multi‑region customers.
- Background in enterprise SaaS, platform products, or data‑intensive solutions.
AI Fluency & Growth Mindset- We welcome candidates who:
- Understand core AI concepts and apply them ethically to enhance productivity, insights, and decision-making.
- Craft effective prompts to optimize the quality and relevance of AI-generated outputs.
- Explore and apply agentic AI systems, using or managing autonomous agents to streamline workflows and automate tasks.
- Leverage AI tools to boost efficiency, creativity, and innovation in their daily work.
- Stay curious and adaptable, continuously experimenting with AI-driven solutions to elevate team performance and customer impact.
Why Join PROS?
PROS culture and its extraordinary people are at the core of our success. We are passionate about what we do and relentless in delivering on our promises. Our commitment to customer success inspires us to think smarter and dream bigger, empowering airlines to achieve more than they ever imagined through intelligent offer and revenue optimization. At PROS, we foster a culture of care, where people feel supported to grow, innovate, and bring their best selves to work—every day. From flexible ways of working to continuous learning, we empower our teams to thrive both personally and professionally. Join PROS, a dedicated travel technology company with nearly 40 years of proven airline expertise and a long runway for future growth, now powering the future of AI-driven airline retailing. If you want to be part of something exceptional, help us shape how airlines compete, innovate, and win.
PROS Core Values
- We are Owners - We look for every opportunity to create a better PROS and a better experience for our customers – and we hold ourselves accountable.
- We are Innovators - We think creatively to find new paths to success – for our people, our customers and our business.
- We Care - We are centered on caring for the people, businesses, and communities we serve.
Account Manager employer: PROS
At PROS, we pride ourselves on being an exceptional employer that champions a culture of care and innovation. Our commitment to employee growth is evident through flexible working arrangements and continuous learning opportunities, allowing our team members to thrive both personally and professionally. Join us in shaping the future of AI-driven airline retailing, where your contributions will directly impact customer success and drive meaningful change in the airline industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the airline industry and let them know you're on the hunt for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Familiarise yourself with PROS solutions and think about how you can add value to their customers. Show them you’re not just another candidate, but someone who truly understands their business.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your successes in customer satisfaction and upselling, and be prepared to share specific examples that demonstrate your skills.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows you’re genuinely interested in the position and the company.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience with airline customers and how you've driven customer satisfaction and product adoption in the past. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to manage accounts effectively. Use metrics where possible to show how you’ve improved customer engagement or driven upsell opportunities. Numbers speak volumes!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate strong communication skills, so make sure your writing reflects that. Avoid jargon unless it’s relevant to the airline industry, and ensure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get a feel for our culture and values while you’re at it!
How to prepare for a job interview at PROS
✨Know Your Customer Inside Out
Before the interview, dive deep into the airline customers you’ll be managing. Understand their business processes, challenges, and how PROS solutions can add value. This knowledge will help you demonstrate your ability to build strong relationships and drive customer success.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to assess customer health and identify opportunities for upselling or cross-selling. Bring examples of KPIs or performance reports you've worked with, and explain how you translated that data into actionable insights for your clients.
✨Communicate Clearly and Confidently
Practice explaining complex topics in simple terms. During the interview, focus on your communication skills by articulating how you would align customer expectations with outcomes. This will show your potential employer that you can effectively engage with stakeholders.
✨Demonstrate Cross-Functional Collaboration
Share experiences where you’ve worked with internal teams like Sales or Support to resolve customer issues. Highlight your problem-solving mindset and how you took ownership of challenges, as this aligns with the collaborative culture at PROS.
