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For Companies At a Glance
- Tasks: Assist clients with enquiries, registrations, and shipping in a fast-paced auction environment.
- Company: Join Propstore, a global leader in movie and music memorabilia.
- Benefits: Competitive salary, professional development, and exposure to iconic film history.
- Why this job: Grow your career while working with high-value items and a dynamic team.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Training provided, with opportunities for progression in an exciting industry.
The predicted salary is between 28800 - 38400 £ per year.
The Role
Do you enjoy helping customers and staying organised in a busy environment? Are you confident handling enquiries and getting the details right first time? If so, you could be the Client Services Assistant we’re looking for.
As a Client Services Assistant, you’ll be a key contact for bidders and buyers before, during and after auction sales. You’ll handle enquiries, support registrations and payments and assist with collections and shipping, ensuring every interaction is smooth and professional.
This is a fast-paced, varied role where accuracy and great service matter. Working closely with Client Services, Finance, Compliance and Logistics teams, you’ll help deliver an excellent client experience while building valuable skills within an international auction house.
If you’re ready to grow your career in a unique and exciting environment, apply today.
Please note- Virtual interviews will take place w/c Monday 2nd March and in-person interviews w/c Monday 9th March.
Key Responsibilities:
- Provide polite, professional, and efficient customer service via phone, email, ticketing platform, and occasionally in person.
- Support bidders through the auction registration and identity verification process.
- Conduct Customer Due Diligence (CDD) on qualifying transactions in line with internal compliance and regulatory requirements.
- Process customer orders accurately and within agreed timeframes.
- Respond to and resolve client enquiries, including sensitive or complex issues, with discretion and professionalism.
- Ensure clear, accurate, and timely communication with clients throughout the post-sale process, including invoicing, payment, collection, and shipping queries.
- Prepare, process, and manage shipping documentation for buyers and consignors.
- Organise and complete customs documentation in accordance with international shipping requirements.
- Obtain, review, and compare shipping quotes from third-party freight and logistics providers.
- Coordinate shipments of oversized, fragile, or high-value items, liaising with internal teams and external partners.
- Carry out physical packing of shipments when required, following appropriate handling and safety procedures.
The Benefits
- The opportunity to work within a leading international auction house.
- Exposure to high-value objects and a global client base.
- A supportive team environment with opportunities for professional development and progression.
The Person
Essential:
- Experience in a client-facing or customer service role
- Excellent verbal and written communication
- Strong attention to detail and accuracy
- Able to manage multiple priorities and meet deadlines
- Calm, confident problem-solver
- Organised and comfortable working across teams
Desirable:
- Experience with international shipping, logistics or customs
- Knowledge of shipping documentation and freight coordination
- Familiarity with compliance checks such as identity verification or CDD
- Interest in film, television or entertainment memorabilia
Training will be provided, including specialist areas such as compliance and shipping.
Client Services Assistant employer: Propstore
Contact Detail:
Propstore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Propstore and its role in the auction world. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Client Services Assistant role, especially your customer service skills and attention to detail.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm for the role shine through. Share examples of how you've handled client enquiries or resolved issues in the past to demonstrate your problem-solving skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Services Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Assistant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and professional language in your application to reflect how you'd communicate with clients.
Be Detail-Oriented: Accuracy is key in this role, so make sure your application is free from typos and errors. Double-check everything before hitting send! This shows us that you pay attention to detail, which is super important for the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Propstore
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Services Assistant inside out. Familiarise yourself with the key responsibilities like handling enquiries and managing shipping documentation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for a client. Be ready to discuss how you handled difficult situations or resolved complex issues, as this will demonstrate your problem-solving abilities.
✨Get Organised
In a fast-paced environment, organisation is key. Bring a notepad or digital device to jot down important points during the interview. This shows that you’re proactive and can manage multiple priorities, which is crucial for the role. Plus, it’ll help you remember any questions you want to ask at the end!
✨Ask Smart Questions
Prepare thoughtful questions about the company and the role. For instance, you could ask about the team dynamics or how they handle compliance checks. This not only shows your interest but also gives you insight into whether the company culture aligns with your values.
