At a Glance
- Tasks: Manage returns and provide front-of-house support in a dynamic manufacturing environment.
- Company: Join a leading manufacturing organisation with over 30 years of experience.
- Benefits: Enjoy 31 days holiday, healthcare cash plan, and life assurance.
- Other info: Office-based role with opportunities for professional growth.
- Why this job: Perfect for organised individuals who love customer interaction and administrative tasks.
- Qualifications: Customer service experience and proficiency in Microsoft Office are essential.
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking a Returns Coordinator/Receptionist to join their well-established team. This is a diverse, dual-role position, combining front-of-house responsibilities with key administrative support for the returns process. It is ideally suited to a highly organised, professional individual who thrives in a varied role and enjoys both customer interaction and detailed administrative work.
Salary is between £26,000 to £28,000 depending on experience. Hours of work are 9:30am to 5:30pm Monday to Friday. Please note this is an office-based position.
Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.
Your duties will include:
- Returns Coordinator:
- Accurately process debit notes and credits using internal systems
- Manage and respond to returns-related queries via a shared inbox
- Investigate discrepancies including pricing, mis-picks, and debit queries
- Liaise with internal departments, external sales teams, and logistics providers to coordinate returns and collections
- Maintain accurate records through scanning and archiving documentation
- Monitor and report on outstanding returns and proactively follow up on open cases
- Support Credit Control in resolving return-related payment queries
- Provide general administrative support to the wider Customer Service team
- Reception & Front of House:
- Act as the first point of contact for all visitors and incoming calls
- Operate a busy multi-line switchboard, directing calls efficiently
- Ensure all visitors are welcomed professionally and adhere to site procedures
- Maintain meeting rooms and front-of-house areas to a high standard
- Manage incoming and outgoing post
- Oversee office supplies, including refreshments and essential equipment
- Support general administrative tasks across the business as required
The successful candidate will demonstrate:
- Previous experience within a customer service and/or administrative role (essential)
- Prior reception or front-of-house experience (desirable)
- Proficiency in Microsoft Office, particularly Outlook and Excel
- Experience using ERP systems (e.g. Sage or similar)
- A professional, approachable, and confident manner
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to prioritise effectively
- High levels of accuracy and attention to detail
- A proactive, solution-focused approach with the ability to use initiative
Returns Coordinator / Receptionist in Wigginton employer: Proprec
Join a leading manufacturing organisation in Tamworth that values its employees and fosters a supportive work culture. With competitive salaries, generous holiday allowances, and comprehensive health benefits, this role as Returns Coordinator/Receptionist offers not only a chance to grow professionally but also to be part of a dynamic team dedicated to excellence. The company prioritises employee well-being and development, making it an ideal place for those seeking meaningful and rewarding employment.
