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- Tasks: Coordinate returns and debit processes while delivering top-notch service.
- Company: Leading manufacturing organisation with over 30 years of experience.
- Benefits: Up to £26,000 salary, 31 days holiday, healthcare plan, and life assurance.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Experience in customer service or administration, and strong communication skills.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 15600 - 36400 £ per year.
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking a Returns Coordinator to join their well-established team. You will take ownership of debit and returns processes, ensuring smooth resolution of queries while delivering excellent internal and external service.
Salary is up to £26,000 depending on experience. Please note this is an office-based position.
Benefits include:
- 31 days holiday including Bank Holidays - Holidays increase with service to 25 days plus Bank Holidays
- Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor)
- Life Assurance x 2
- Up to 5 days extra unpaid holiday available at a salary sacrifice
Your key responsibilities include:
- Coordinate debit entries and credits accurately within the ERP system
- Enter all debit notes (emailed and posted) promptly and accurately
- Monitor and manage the Returns inbox, ensuring all queries are handled efficiently
- Run credits from the ERP system and ensure correct documentation
- Scan and archive debits and supporting paperwork
- Manage incoming debit queries (internal and external) via phone and email
- Liaise with Carriers, Quality, Admin and Customer Service teams to organise collection of faulty goods
- Work closely with Customer Service and Sales teams on stock cleanse debits and compensating orders
- Investigate mis-picks and pricing discrepancies in collaboration with relevant departments
- Coordinate faulty returns and liaise with Quality for fault testing
- Handle POD (Proof of Delivery) requests from carriers
- Work with Credit Control to resolve returns impacting invoice payments
- Proactively chase outstanding returns and queries to meet targets and deadlines
- Produce reports, maintain accurate log histories and track outstanding debits
- Assist with switchboard overflow and provide cover/support across the wider Customer Service/Admin team when required
As the Returns Coordinator, you will have:
- Previous experience in a busy Customer Service, Returns or Administration role preferred
- Working knowledge of Word, Outlook, Excel and ERP systems (P21 experience advantageous)
- Confidence handling phone and email enquiries professionally
- Highly efficient with exceptional attention to detail
- A strong communicator, both written and verbal
- Comfortable working in a fast-paced, high-volume environment
- Able to work independently while contributing positively to a team
- Skilled at managing time, prioritising tasks and meeting deadlines
Returns Coordinator in Wigginton employer: PropRec
Contact Detail:
PropRec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Coordinator in Wigginton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Returns Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to returns processes and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience with ERP systems and your attention to detail. Make sure they see how you can contribute to their team!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Returns Coordinator in Wigginton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, returns, or administration. We want to see how your skills match the role of Returns Coordinator, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the responsibilities listed in the job description, and show us your enthusiasm for the role.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Remember, attention to detail is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the Returns Coordinator position. Plus, it shows you’re proactive!
How to prepare for a job interview at PropRec
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Returns Coordinator. Familiarise yourself with terms like ERP systems, debit entries, and customer service processes. This will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Experience
Be prepared to discuss your previous experience in customer service or administration roles. Think of specific examples where you've handled queries efficiently or resolved issues. This will help demonstrate your ability to manage the fast-paced environment they’re looking for.
✨Communicate Clearly
Since the role involves liaising with various teams and handling phone and email enquiries, practice clear and concise communication. During the interview, articulate your thoughts well and don’t hesitate to ask for clarification if you don’t understand something.
✨Demonstrate Attention to Detail
The job requires exceptional attention to detail, so be ready to discuss how you ensure accuracy in your work. You might want to share examples of how you've managed documentation or tracked outstanding queries in your previous roles.