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- Tasks: Manage returns, assist customers, and keep the front office running smoothly.
- Company: Join a leading manufacturing organisation with over 30 years of experience.
- Benefits: Enjoy 31 days holiday, healthcare cash plan, and life assurance.
- Why this job: Perfect for organised individuals who love customer interaction and diverse tasks.
- Qualifications: Customer service experience and proficiency in Microsoft Office are essential.
- Other info: Office-based role with a supportive team and opportunities for growth.
The predicted salary is between 26000 - 28000 £ per year.
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking a Returns Administrator/Receptionist to join their well-established team. This is a diverse, dual-role position, combining front-of-house responsibilities with key administrative support for the returns process. It is ideally suited to a highly organised, professional individual who thrives in a varied role and enjoys both customer interaction and detailed administrative work.
Salary is between £26,000 to £28,000 depending on experience. Hours of work are 9:30am to 5:30pm Monday to Friday. Please note this is an office-based position.
Benefits include:
- 31 days holiday including Bank Holidays
- Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor)
- Life Assurance x 2
- Up to 5 days extra unpaid holiday available at a salary sacrifice
Your duties will include:
- Returns Administration:
- Accurately process debit notes and credits using internal systems
- Manage and respond to returns-related queries via a shared inbox
- Investigate discrepancies including pricing, mis-picks, and debit queries
- Liaise with internal departments, external sales teams, and logistics providers to coordinate returns and collections
- Maintain accurate records through scanning and archiving documentation
- Monitor and report on outstanding returns and proactively follow up on open cases
- Support Credit Control in resolving return-related payment queries
- Provide general administrative support to the wider Customer Service team
- Act as the first point of contact for all visitors and incoming calls
- Operate a busy multi-line switchboard, directing calls efficiently
- Ensure all visitors are welcomed professionally and adhere to site procedures
- Maintain meeting rooms and front-of-house areas to a high standard
- Manage incoming and outgoing post
- Oversee office supplies, including refreshments and essential equipment
- Support general administrative tasks across the business as required
The successful candidate will demonstrate:
- Previous experience within a customer service and/or administrative role (essential)
- Prior reception or front-of-house experience (desirable)
- Proficiency in Microsoft Office, particularly Outlook and Excel
- Experience using ERP systems (e.g. Sage or similar)
- A professional, approachable, and confident manner
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to prioritise effectively
- High levels of accuracy and attention to detail
- A proactive, solution-focused approach with the ability to use initiative
Returns Administrator/Receptionist in Wigginton employer: PropRec
Contact Detail:
PropRec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Administrator/Receptionist in Wigginton
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills match the role of Returns Administrator/Receptionist, especially your customer service and admin experience.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished when you walk into the office. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the role.
We think you need these skills to ace Returns Administrator/Receptionist in Wigginton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Returns Administrator/Receptionist role. Highlight your customer service and administrative experience, and don’t forget to mention any relevant software skills like Microsoft Office or ERP systems.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this dual-role position. Be sure to express your enthusiasm for both customer interaction and detailed admin work, as these are key aspects of the job.
Show Off Your Organisational Skills: In your application, give examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your strong organisational skills, which are essential for juggling the diverse responsibilities of this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at PropRec
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities of a Returns Administrator/Receptionist, especially the dual nature of the role. This will help you demonstrate how your skills and experiences align perfectly with what the company is looking for.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous customer service experiences. Think of specific examples where you handled queries or resolved issues effectively. This will show that you can maintain a professional and approachable manner, which is crucial for the front-of-house aspect of the job.
✨Demonstrate Organisational Skills
Given the administrative nature of the position, it’s important to highlight your organisational skills. Prepare to talk about how you manage your time and prioritise tasks, especially in a busy environment. You might even want to bring along a brief example of how you’ve successfully managed multiple responsibilities in the past.
✨Be Ready for Technical Questions
Since proficiency in Microsoft Office and ERP systems is essential, brush up on your skills before the interview. Be ready to discuss your experience with these tools, particularly Outlook and Excel. If you have any specific achievements or projects where you used these systems, share them to illustrate your competence.