At a Glance
- Tasks: Lead a dynamic customer service team to deliver exceptional experiences and drive performance.
- Company: Established manufacturing organisation with over 30 years of experience in Tamworth.
- Benefits: Enjoy 31 days holiday, healthcare cash plan, life assurance, and flexible unpaid leave options.
- Other info: Office-based role with opportunities for personal and professional growth.
- Why this job: Make a real impact by leading a high-performing team in a supportive environment.
- Qualifications: Experience in customer service and team leadership, with strong communication skills.
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking a Customer Service Team Leader – Operations Support to join their well-established team. This is an excellent opportunity for a motivated individual who is passionate about delivering exceptional customer experiences while leading and developing a high-performing team.
Salary is between £28,000 to £30,000 depending on experience. Hours of work are 9:30am to 5:30pm Monday to Friday. Please note this is an office-based position.
Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.
As a Customer Service Team Leader – Operations Support, you will play a pivotal role in ensuring outstanding service delivery to customers. You will lead from the front, supporting daily operations, driving team performance, and maintaining high standards across all service interactions. You will be responsible for optimising team efficiency, ensuring KPIs and SLAs are consistently achieved, and fostering a positive and inclusive team environment.
Your duties will include:
- Lead, motivate, and develop a Customer Service team to consistently achieve SLAs and departmental KPIs
- Take ownership of daily operations, ensuring tasks are completed accurately and efficiently
- Monitor team performance, providing regular coaching, feedback, and one-to-one support
- Conduct performance appraisals and identify training and development needs
- Handle escalated customer queries and complaints in a professional and timely manner
- Ensure adherence to company policies, procedures, and service standards
- Collaborate with internal departments to resolve issues and enhance service delivery
- Manage recruitment, onboarding, and training of new team members
- Produce and analyse reports to support business decisions and performance improvements
- Identify customer trends and workload patterns, providing actionable insights
- Drive continuous improvement initiatives within the team
- Promote a positive, inclusive, and high-performing team culture
- Support people management processes, including investigations where required
- Provide cover for other Team Leaders to ensure continuity of leadership
- Undertake additional duties as required to support business objectives
As the Customer Service Team Leader – Operations Support, you will have:
- Proven experience within a customer service or administrative environment
- Previous experience in a supervisory or team leader role
- Understanding of HR policies and procedures
- Experience with data analysis and reporting tools
- Strong communication and interpersonal skills
- A natural ability to motivate and inspire others
- Excellent problem-solving and decision-making capabilities
- Proficient in Microsoft Office and customer service systems
- Strong organisational skills with the ability to plan, coordinate, and monitor workloads
- Calm, professional, and resilient under pressure
Customer Service Team Leader - Operations Support in Wigginton employer: PropRec
Join a leading manufacturing organisation in Tamworth that values its employees and fosters a supportive work culture. With competitive benefits including 31 days of holiday, healthcare plans, and opportunities for personal development, this role as Customer Service Team Leader – Operations Support offers a chance to lead a dynamic team while ensuring exceptional customer service. The company is committed to employee growth and creating an inclusive environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader - Operations Support in Wigginton
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Service Team Leader. Highlight your leadership skills and how you've driven team performance in the past.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Team Leader - Operations Support in Wigginton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Team Leader role. Highlight your leadership experience and any achievements in customer service to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and how you can lead a high-performing team. Be sure to mention why you want to join us at StudySmarter and what makes you a great fit.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PropRec
✨Know the Company Inside Out
Before your interview, do some homework on the manufacturing organisation. Understand their values, mission, and recent developments. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or driven performance improvements. Be ready to discuss how you can foster a positive team culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Think of specific scenarios where you've handled escalated customer queries or improved team efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges, how success is measured, or what opportunities there are for professional development. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
