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- Tasks: Lead a dynamic customer service team to deliver exceptional experiences and drive performance.
- Company: Established manufacturing organisation with over 30 years of experience in Tamworth.
- Benefits: Enjoy 31 days holiday, healthcare cash plan, life assurance, and flexible unpaid leave options.
- Why this job: Make a real impact by leading a high-performing team in a supportive environment.
- Qualifications: Experience in customer service and leadership, with strong communication and problem-solving skills.
- Other info: Office-based role with opportunities for personal and professional growth.
The predicted salary is between 28000 - 30000 £ per year.
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking a Customer Service Team Leader to join their well-established team. This is an excellent opportunity for a motivated individual who is passionate about delivering exceptional customer experiences while leading and developing a high-performing team.
Salary is between £28,000 to £30,000 depending on experience. Hours of work are 9:30am to 5:30pm Monday to Friday. Please note this is an office-based position.
Benefits include:
- 31 days holiday including Bank Holidays
- Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor)
- Life Assurance x 2
- Up to 5 days extra unpaid holiday available at a salary sacrifice
As a Customer Service Team Leader, you will play a pivotal role in ensuring outstanding service delivery to customers. You will lead from the front, supporting daily operations, driving team performance, and maintaining high standards across all service interactions. You will be responsible for optimising team efficiency, ensuring KPIs and SLAs are consistently achieved, and fostering a positive and inclusive team environment.
Your duties will include:
- Lead, motivate, and develop a Customer Service team to consistently achieve SLAs and departmental KPIs
- Take ownership of daily operations, ensuring tasks are completed accurately and efficiently
- Monitor team performance, providing regular coaching, feedback, and one-to-one support
- Conduct performance appraisals and identify training and development needs
- Handle escalated customer queries and complaints in a professional and timely manner
- Ensure adherence to company policies, procedures, and service standards
- Collaborate with internal departments to resolve issues and enhance service delivery
- Manage recruitment, onboarding, and training of new team members
- Produce and analyse reports to support business decisions and performance improvements
- Identify customer trends and workload patterns, providing actionable insights
- Drive continuous improvement initiatives within the team
- Promote a positive, inclusive, and high-performing team culture
- Support people management processes, including investigations where required
- Provide cover for other Team Leaders to ensure continuity of leadership
- Undertake additional duties as required to support business objectives
As the Customer Service Team Leader, you will have:
- Proven experience within a customer service or administrative environment
- Previous experience in a supervisory or team leader role
- Understanding of HR policies and procedures
- Experience with data analysis and reporting tools
- Strong communication and interpersonal skills
- A natural ability to motivate and inspire others
- Excellent problem-solving and decision-making capabilities
- Proficient in Microsoft Office and customer service systems
- Strong organisational skills with the ability to plan, coordinate, and monitor workloads
- Calm, professional, and resilient under pressure
Customer Service Team Leader in Wigginton employer: PropRec
Contact Detail:
PropRec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Wigginton
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss how you would handle specific customer service scenarios or lead a team effectively. Show them you’re the perfect fit for their Customer Service Team Leader role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Team Leader in Wigginton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Team Leader role. Highlight your experience in leading teams and delivering exceptional customer service, as this is what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re passionate about this role and how your skills align with our needs. Share specific examples of how you've motivated teams and handled customer queries effectively.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and data to demonstrate how you’ve improved team performance or customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at PropRec
✨Know the Company Inside Out
Before your interview, do some homework on the manufacturing organisation. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Think of scenarios where you've handled escalated customer queries or implemented improvements in service delivery. Be ready to discuss how you would approach similar situations in this new role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges, the company's future goals, or how success is measured in the role. This shows you're proactive and genuinely interested in contributing to the team's success.