At a Glance
- Tasks: Coordinate with teams, manage deliveries, and ensure seamless customer service.
- Company: Leading manufacturing organisation with over 30 years of experience.
- Benefits: 31 days holiday, healthcare cash plan, life assurance, and flexible unpaid leave.
- Other info: Office-based role with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and enhance your problem-solving skills in a supportive environment.
- Qualifications: Experience in customer service or administration, strong organisational skills, and proficiency in Microsoft Office.
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Customer Service Operations Support to join their well-established team. In this role, you will coordinate with multiple departments, manage deliveries, track performance, and ensure our customers receive a seamless service experience. Your attention to detail and ability to solve problems will be key to keeping our operations running smoothly.
Salary is between £26,000 to £28,000 depending on experience. Hours of work are 8:30am to 4:30pm Monday to Friday. Please note this is an office-based position.
Benefits include:
- 31 days holiday including Bank Holidays
- Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor)
- Life Assurance x 2
- Up to 5 days extra unpaid holiday available at a salary sacrifice
Your duties will include:
- Coordinate administrative processes and support departments across the business.
- Manage daily delivery reports, liaising with carriers, Customer Service, and warehouse teams to resolve issues.
- Track deliveries, obtain Proof of Deliveries (PODs), and manage claims, verifying carrier invoices for accuracy.
- Analyse carrier performance, identify trends, and prepare reports with actionable insights for senior management.
- Work closely with the warehouse to amend orders, run reports, and ensure accurate dispatch.
- Investigate delivery incidents, collate information, and provide data-driven reports to support operational improvements.
- Monitor stock levels, back orders, and works orders, providing updates to relevant teams.
- Schedule and coordinate deliveries with key customers.
- Manage returns and quality-related collections, monitoring carrier performance and providing detailed reports.
- Capture and analyse quality enquiries and returns, ensuring thorough investigations and reporting repeated issues.
- Prepare customs clearance documentation for Irish deliveries and returns.
- Handle sample requests, marketing orders, replacement orders, and internal orders across affiliated companies.
- Maintain accurate records by scanning and verifying documents for archival purposes.
- Support house accounts and assist in troubleshooting operational challenges.
- Cover switchboard overflow and provide support for Customer Service Advisors and Returns Coordinators.
- Undertake additional administrative tasks as needed to support the wider team.
As the Customer Service Operations Support, you will:
- Have previous experience working within a customer service or administration position.
- Be professional, personable, and detail-oriented with a commitment to excellence.
- Have strong organisational skills with the ability to manage multiple tasks efficiently.
- Be a proactive problem solver, adaptable, and able to work under pressure.
- Be an excellent team player who can also work independently.
- Be skilled in Microsoft Word, Outlook, and Excel; experience with Sage or similar ERP systems is a plus.
Customer Service Operations Support in Wigginton employer: Proprec
As a leading employer in the customer service sector, we pride ourselves on fostering a collaborative and dynamic work environment where every team member is valued. With competitive salaries and opportunities for professional development, our employees enjoy a supportive culture that encourages growth and innovation, making it an ideal place for those looking to make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operations Support in Wigginton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Proprec. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Proprec before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Operations Support in Wigginton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Proprec:Your cover letter is your chance to shine! Tell us why you want to work at Proprec specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Proprec!
How to prepare for a job interview at Proprec
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
