At a Glance
- Tasks: Lead and develop a high-performing Customer Service team to enhance customer experience.
- Company: Established manufacturing organisation with a focus on operational excellence.
- Benefits: 31 days holiday, healthcare plan, life assurance, and flexible unpaid leave options.
- Other info: Office-based position with opportunities for professional growth.
- Why this job: Make a real impact on service performance and team culture in a strategic leadership role.
- Qualifications: Experience in leading customer service teams and strong coaching skills.
Our client, a long-established and growing manufacturing organisation based in Tamworth, is seeking an experienced Customer Service Manager to lead a high-performing team and drive operational excellence across the function. This is a pivotal leadership role where you will directly influence service performance, team culture, and customer experience at a strategic level.
Salary is between £33,000 to £38,000 depending on experience. Please note this is an office-based position.
Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.
As the Customer Service Manager, you will:
- Lead, coach, and develop a high-performing Customer Service team
- Ensure delivery of KPIs, SLAs, and service standards
- Manage escalations and complex customer complaints to resolution
- Improve processes to increase efficiency and accuracy
- Use data to identify trends and drive continuous improvement
- Collaborate with Supply Chain, Sales, Technical, and Operations teams
- Support key accounts and ensure service alignment across departments
- Contribute to senior-level reporting and service strategy
As the Customer Service Manager, you will have:
- Proven experience leading high-performing Customer Service teams
- Strong coaching and people development capability
- Confidence handling escalations and complex service challenges
- A data-driven mindset with the ability to improve KPIs and service performance
- Excellent communication and stakeholder management skills
- A calm, solutions-focused approach under pressure
- Strong organisation skills and the ability to manage competing priorities effectively
Customer Service Manager in Wigginton employer: PropRec
Join a well-established manufacturing organisation in Tamworth that values its employees and fosters a culture of excellence and collaboration. As a Customer Service Manager, you will benefit from a supportive work environment that prioritises professional growth, offering extensive training and development opportunities. With competitive salary packages, generous holiday allowances, and comprehensive health benefits, this company is dedicated to ensuring a rewarding and fulfilling career for its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Wigginton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service excellence. We recommend using the STAR method to structure your answers, showcasing your experience in handling escalations and improving KPIs.
✨Tip Number 3
Showcase your data-driven mindset! Bring examples of how you've used data to identify trends and drive improvements in previous roles. This will demonstrate your ability to contribute to service strategy and operational excellence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Manager in Wigginton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in leading teams and managing escalations, as well as any data-driven achievements that showcase your ability to improve KPIs.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've driven operational excellence and improved customer experiences in previous positions.
Showcase Your Leadership Skills:In both your CV and cover letter, emphasise your leadership style and coaching abilities. We want to see how you’ve developed high-performing teams and fostered a positive team culture in your past roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at PropRec
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Customer Service Manager. Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the position. This will help you speak confidently about how you can lead a high-performing team and drive operational excellence.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed escalations. Highlight your coaching techniques and how you've developed team members. This will demonstrate your capability to foster a positive team culture and improve service performance.
✨Data is Your Friend
Since the role requires a data-driven mindset, come prepared with examples of how you've used data to identify trends and improve processes in previous roles. Discuss specific metrics you’ve improved and how that impacted customer satisfaction and operational efficiency.
✨Practice Your Communication
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. You might even want to role-play handling complex customer complaints to showcase your calm, solutions-focused approach under pressure. This will help you stand out as a strong candidate.
