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- Tasks: Lead and develop a dynamic customer service team while ensuring exceptional customer experiences.
- Company: Established manufacturing organisation with over 30 years of experience in Tamworth.
- Benefits: Enjoy 31 days holiday, healthcare cash plan, life assurance, and flexible unpaid leave options.
- Why this job: Make a real impact by enhancing customer service and leading a passionate team.
- Qualifications: Experience in customer service leadership and strong communication skills required.
- Other info: Join a fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 35000 £ per year.
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking a Customer Service Assistant Manager to join their well-established team. This role plays a key part in supporting the Customer Service Operations Manager in leading the department and ensuring the delivery of an exceptional customer experience.
Salary is between £30,000 to £35,000 depending on experience. Please note this is an office-based position.
Benefits include:
- 31 days holiday including Bank Holidays
- Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor)
- Life Assurance x 2
- Up to 5 days extra unpaid holiday available at a salary sacrifice
Your Key Responsibilities include:
- Team Leadership & Development
- Lead, coach, and support Customer Service Team Leaders and Advisors
- Conduct regular one-to-ones, performance reviews, and appraisals
- Drive a high-performance culture through strong leadership and engagement
- Oversee recruitment, onboarding, and training of new team members
- Manage performance and address escalated HR matters in line with company policies
- Operational Management
- Support the smooth day-to-day running of the Customer Service function
- Ensure timely and accurate handling of orders, enquiries, and communications
- Monitor and drive performance against KPIs and SLAs
- Manage escalated customer issues, including complaints, delivery failures, and service delays
- Analyse performance data, customer trends, and operational metrics to inform decision-making
- Contribute to process improvements and service enhancement
- Cross-Functional Collaboration
- Work closely with internal teams including Operations, Supply Chain, Purchasing
- Coordinate stock availability, delivery schedules, and bespoke customer requirements
- Liaise with external stakeholders and internal departments to ensure seamless service delivery
- Stakeholder Engagement & Continuous Improvement
- Attend management and supplier meetings, feeding back key insights and actions
- Cascade key updates and operational changes to the Customer Service team
- Support the development and implementation of new processes and improvements
- Monitor service performance and contribute to ongoing service optimisation
As the Customer Service Assistant Manager, you will have:
- Proven experience in a Customer Service supervisory or Assistant Manager role
- Strong leadership and team development skills
- Experience managing performance, KPIs, and SLAs
- Confident handling escalated customer issues and complex queries
- Excellent communication and stakeholder management skills
- Strong organisational skills with the ability to manage multiple priorities
- Analytical mindset with the ability to interpret and act on performance data
- Proactive, solution-focused approach with a strong customer service ethos
- Experience in a fast-paced, cross-functional business environment
Customer Service Assistant Manager in Wigginton employer: PropRec
Contact Detail:
PropRec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant Manager in Wigginton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your leadership and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Assistant Manager in Wigginton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any relevant customer service experience to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how your previous roles have prepared you for this position. Be sure to mention specific examples that demonstrate your problem-solving skills and team leadership.
Showcase Your Achievements: When detailing your work history, focus on achievements rather than just duties. Use metrics where possible to illustrate how you've driven performance improvements or enhanced customer satisfaction in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at PropRec
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge, especially around KPIs and SLAs. Be ready to discuss how you've managed performance in previous roles and share specific examples of how you've handled escalated customer issues.
✨Show Off Your Leadership Skills
Since this role involves leading a team, be prepared to talk about your leadership style. Think of examples where you've coached or developed team members, and how you’ve driven a high-performance culture in your past positions.
✨Be Data Savvy
The job requires an analytical mindset, so come equipped with insights from your previous experiences. Discuss how you've used performance data to inform decisions and improve processes, and be ready to suggest potential improvements based on trends you've noticed.
✨Engage with Stakeholders
This role involves collaboration with various teams, so highlight your communication skills. Prepare to share instances where you've successfully liaised with internal departments or external stakeholders to ensure seamless service delivery.