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- Tasks: Manage returns and provide front-of-house support in a dynamic manufacturing environment.
- Company: Leading manufacturing organisation with over 30 years of experience in Tamworth.
- Benefits: 31 days holiday, healthcare cash plan, life assurance, and flexible unpaid holiday options.
- Why this job: Join a diverse team and enhance your customer service and administrative skills.
- Qualifications: Experience in customer service or administration; proficiency in Microsoft Office is essential.
- Other info: Office-based role with opportunities for professional growth in a supportive environment.
The predicted salary is between 26000 - 28000 ÂŁ per year.
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking a Returns Administrator/Receptionist to join their well‑established team. This is a diverse, dual‑role position, combining front‑of‑house responsibilities with key administrative support for the returns process. It is ideally suited to a highly organised, professional individual who thrives in a varied role and enjoys both customer interaction and detailed administrative work.
Salary is between £26,000 to £28,000 depending on experience. Hours of work are 9:30am to 5:30pm Monday to Friday. Please note this is an office‑based position. Benefits include 31 days holiday including Bank Holidays, Paycare – A Healthcare Cash Plan (Discounts available and access to a 24‑hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.
Duties will include:
- Returns Administration:
- Accurately process debit notes and credits using internal systems
- Manage and respond to returns‑related queries via a shared inbox
- Investigate discrepancies including pricing, mis‑picks, and debit queries
- Liaise with internal departments, external sales teams, and logistics providers to coordinate returns and collections
- Maintain accurate records through scanning and archiving documentation
- Monitor and report on outstanding returns and proactively follow up on open cases
- Support Credit Control in resolving return‑related payment queries
- Provide general administrative support to the wider Customer Service team
- Act as the first point of contact for all visitors and incoming calls
- Operate a busy multi‑line switchboard, directing calls efficiently
- Ensure all visitors are welcomed professionally and adhere to site procedures
- Maintain meeting rooms and front‑of‑house areas to a high standard
- Manage incoming and outgoing post
- Oversee office supplies, including refreshments and essential equipment
- Support general administrative tasks across the business as required
The successful candidate will demonstrate:
- Previous experience within a customer service and/or administrative role (essential)
- Prior reception or front‑of‑house experience (desirable)
- Proficiency in Microsoft Office, particularly Outlook and Excel
- Experience using ERP systems (e.g. Sage or similar)
- A professional, approachable, and confident manner
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to prioritise effectively
- High levels of accuracy and attention to detail
- A proactive, solution‑focused approach with the ability to use initiative
Returns Administrator/Receptionist in Stafford employer: PropRec
Contact Detail:
PropRec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Administrator/Receptionist in Stafford
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your elevator pitch. You never know when you'll meet someone from the company or a recruiter. Keep it concise and highlight your relevant experience and skills for the Returns Administrator/Receptionist role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Returns Administrator/Receptionist in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Returns Administrator/Receptionist role. We love seeing your personality come through, so keep it professional yet friendly.
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, give examples of how you've successfully managed multiple tasks in the past. We want to know how you prioritise and stay on top of things!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PropRec
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities of a Returns Administrator/Receptionist, such as processing debit notes and managing customer queries. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experience in customer service. Think of specific examples where you handled queries or resolved issues effectively. This will show that you can maintain a professional and approachable manner, which is crucial for the position.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities, so come ready to talk about how you manage your time and prioritise tasks. You might want to share a story about a busy day at work where you successfully juggled multiple responsibilities, highlighting your attention to detail and proactive approach.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewer. Inquire about the team dynamics, the company culture, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.