At a Glance
- Tasks: Manage residential blocks, ensuring top-notch service and compliance.
- Company: Join a forward-thinking organisation with exciting growth opportunities.
- Benefits: Competitive salary, modern tech tools, and career progression.
- Other info: Enjoy a collaborative environment focused on continuous improvement.
- Why this job: Be part of a dynamic team making a real impact in property management.
- Qualifications: Experience in block management and strong communication skills required.
The predicted salary is between 35000 - 38000 € per year.
Location: Haywards Heath
Salary: £35000 - £38000 DOE
Contract: Full-time, permanent
The role – Leasehold Block Manager
We're looking for an experienced leasehold Block Manager to take responsibility for managing a portfolio of residential blocks to a high standard. This is a hands-on role where you'll be the primary point of contact for residents and stakeholders, ensuring excellent service delivery, compliance and day-to-day operational excellence across your portfolio.
What’s in it for you as Leasehold Block Manager:
- Opportunity to join a well-established portfolio, now entering an exciting new phase of growth and investment
- Be part of a rapidly expanding, forward-thinking organisation with a strong emphasis on innovation and long-term development
- Access to modern systems and technology, including AI-driven tools, designed to streamline processes and enhance efficiency
- Genuine scope for career progression within a business experiencing significant and sustained growth
- Work within a professional, collaborative environment that encourages continuous improvement and a progressive approach to block management
Key responsibilities as Leasehold Block Manager:
- Personally manage an allocated portfolio of residential blocks, delivering consistent and professional service to leaseholders and RMC/RTM directors.
- Oversee repairs, cyclical maintenance and major works programmes from inception through to completion.
- Conduct regular site visits to maintain strong relationships with residents and ensure properties are well-maintained.
- Manage budgets and service charges accurately, working closely with the finance function to ensure timely invoicing and arrears management.
Compliance and building safety:
- Ensure full compliance across your portfolio including health and safety, building safety obligations, fire risk assessments and statutory certifications.
- Maintain up-to-date records of all compliance documentation, planned preventative maintenance (PPM) schedules and risk assessments.
- Deliver Section 20 consultations in line with legislative requirements, ensuring clear communication and accurate documentation throughout.
- Ensure adherence to leasehold law, RICS Residential Management Code and company policies including data protection.
Customer service and stakeholder management:
- Act as the primary escalation point for leaseholders, directors and contractors, managing queries and concerns professionally and promptly.
- Build and maintain strong working relationships with residents, RMC/RTM boards and contractors.
- Deliver timely responses to resident queries, meeting agreed service standards and promoting a culture of professionalism and empathy.
- Monitor feedback and proactively address service issues to continuously improve resident satisfaction.
Financial management:
- Prepare annual budgets and service charge accounts in partnership with the finance team.
- Issue Section 20B notices and other statutory financial communications as required.
Operational excellence:
- Follow and uphold company standard operating procedures (SOPs), contributing suggestions for improvement.
- Maintain accurate records using property management software and ensure all documentation is audit-ready.
- Work collaboratively with the Operations Director and internal teams to support business objectives.
- Support wider company initiatives and deputise for colleagues when required.
What you'll bring as Leasehold Block Manager:
- TPI or RICS qualification (strongly preferred).
- Proven experience in residential block management with a strong understanding of leasehold property.
- Sound knowledge of leasehold law, RICS Residential Management Code, Section 20 procedures and building safety regulations.
- Experience managing service charge budgets.
- Excellent communication and stakeholder management skills with a calm, professional approach.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- Full UK driving licence (required for site visits).
If you are seeking a progressive next step in block management within a growing and forward-thinking organisation, please apply today.
Block Manager in Haywards Heath employer: PropRec
Join a dynamic and forward-thinking organisation in Haywards Heath as a Leasehold Block Manager, where you will benefit from a collaborative work culture that prioritises innovation and professional growth. With access to cutting-edge technology and a commitment to employee development, this role offers genuine opportunities for career progression while managing a well-established portfolio. Experience a supportive environment that values excellence in service delivery and fosters strong relationships with residents and stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Block Manager in Haywards Heath
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field. Attend local events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its portfolio. Understand their values and recent projects. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Block Manager, you'll need to handle queries from residents and stakeholders. Role-play common scenarios with a friend to boost your confidence and ensure you can respond professionally under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Block Manager in Haywards Heath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Leasehold Block Manager role. Highlight your previous block management experience and any relevant qualifications like TPI or RICS.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Mention specific examples of how you've managed portfolios and improved resident satisfaction in the past.
Showcase Your Communication Skills:As a Block Manager, communication is key. In your application, demonstrate your ability to manage relationships with residents and stakeholders. Use clear and professional language throughout.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at PropRec
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the portfolio you'll be managing. Familiarise yourself with the properties, their histories, and any ongoing issues. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Your Compliance Knowledge
Brush up on leasehold law, RICS Residential Management Code, and building safety regulations. Be prepared to discuss how you've ensured compliance in previous roles. This will highlight your expertise and reassure them that you can handle the legal aspects of the job.
✨Showcase Your Customer Service Skills
Think of examples where you've successfully managed resident queries or resolved conflicts. Highlight your communication style and how you build relationships with stakeholders. This is crucial for a Block Manager, so make sure to convey your empathy and professionalism.
✨Prepare for Financial Discussions
Since financial management is key in this role, be ready to talk about your experience with budgets and service charge accounts. Bring examples of how you've managed finances effectively in the past, as this will demonstrate your capability in handling the financial responsibilities of the position.
