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- Tasks: Join us as an Export Sales Administrator, providing top-notch customer service and managing orders.
- Company: Be part of a global leader with over 100 years of experience in the industry.
- Benefits: Enjoy 34 days of holiday, a great pension scheme, health benefits, and free parking!
- Why this job: This role offers growth opportunities in a supportive team environment with flexible hours.
- Qualifications: Ideal candidates have customer service skills and knowledge of international trade and CRM systems.
- Other info: Flexible working hours between 7:30 am and 5:30 pm, Monday to Friday.
Do you want to work for a global business who are a leader within their field? Do you have excellent communication skills, both written and verbal? If so, then this role is for you! Established over 100 years ago, with offices across the UK and further afield, our client is now looking for an Export Sales Administrator to join their team based in Smethwick.
Benefits include: 34 days holiday including bank holidays, an enhanced corporate company pension scheme, a perk box subscription, BHSF Health Scheme, a fantastic employee awards package and free car parking.
As the Export Sales Administrator, your duties will include:
- Providing an outstanding level of customer service of the overall approach from receiving a sales enquiry including website enquiries through to arranging the despatch of an order
- Creating and maintaining quotations and proformas in the CRM system as per the departmental procedures
- Updating customers and/or Business Development Manager on information relating to product availability and delivery
- Assisting in maintaining and building effective and profitable relationships with key customers
- Receiving, processing, progressing and monitoring purchase orders and to maintain data related to all orders and their status
- Confirming order receipt to the customer including prices, shipment dates, inspections where required and freight costs where relevant and sending invoices
- Obtaining quotes for transport for all services and modes
- Obtain and maintain all shipping documents to comply with international trading procedures.
- Raising credits and arranging returns where applicable and forward paperwork to customer
- Processing Warranties and arrange for replacement items to be despatched to customer, ensuring all authorised returns are received within the agreed timescale
- Understanding customer s requirements when exporting into their country and preparing documentation required to comply; and arrange pre-inspections of orders when required
As the Export Sales Administrator, you will have:
- An understanding of customer services, international trade terms and their implications, and good administration skills
- Knowledge of product portfolio, prices, authority limits, routes of escalation and customer service procedures
- Knowledge of ERP & CRM systems
- You may have experience in the following: Sales Administrator, Office Administrator, Export Administrator, Customer Service Administrator, Export Customer Service, Customer Service Advisor or any other similar position
Working 40 hours per week, the client will be flexible with start time and finish time between the hours of 7.30 am to 5.30 pm, Monday to Friday.
If you’re proactive and eager to contribute to a growing team, this is the perfect opportunity for you to take your career to the next level.
Export Sales Administrator employer: PropRec
Contact Detail:
PropRec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Sales Administrator
✨Tip Number 1
Familiarize yourself with international trade terms and practices. Understanding the nuances of exporting will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your CRM and ERP system knowledge. Being able to discuss how you've used these systems in past roles can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided outstanding customer service in previous positions. Highlighting specific instances where you went above and beyond can showcase your skills effectively.
✨Tip Number 4
Research the company’s product portfolio and market presence. Showing that you understand their business and how you can contribute will make a strong impression during the interview.
We think you need these skills to ace Export Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration, particularly in export or international trade. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your excellent communication skills and your understanding of customer service in an export context. Mention specific examples of how you've successfully managed customer relationships or handled sales inquiries.
Highlight Relevant Skills: In your application, emphasize your knowledge of ERP & CRM systems, as well as your understanding of international trade terms. This will show that you are well-prepared for the responsibilities of the Export Sales Administrator role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at PropRec
✨Showcase Your Communication Skills
Since excellent communication is key for the Export Sales Administrator role, be prepared to demonstrate your verbal and written communication skills. Practice explaining complex ideas simply and clearly, as you may need to interact with customers from various backgrounds.
✨Understand International Trade Terms
Familiarize yourself with international trade terms and their implications. During the interview, be ready to discuss how these terms apply to customer service and order processing, showcasing your understanding of the role's requirements.
✨Highlight Your CRM Experience
If you have experience with ERP and CRM systems, make sure to highlight this during the interview. Discuss specific examples of how you've used these systems to manage customer relationships or streamline processes in previous roles.
✨Demonstrate Proactivity
The job description emphasizes a proactive approach. Prepare examples from your past experiences where you took initiative to solve problems or improve processes. This will show that you're eager to contribute to the team and can handle the responsibilities of the role.
