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- Tasks: Lead a team to provide top-notch service in a vibrant office environment.
- Company: Join a prestigious serviced office in the heart of Central London.
- Benefits: Enjoy a fantastic working culture and career progression opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience in serviced offices with strong leadership and customer service skills required.
- Other info: Full-time role, Monday to Friday, perfect for motivated individuals.
The predicted salary is between 36000 - 60000 £ per year.
Are you a motivated professional with exceptional leadership and customer service skills? Join us as the Duty Manager at a prestigious serviced office in Central London, where you'll play a pivotal role in delivering a first-class service to tenants and guests.
Full Time (Monday to Friday)
What's in it for you?
- Fantastic working culture
- Career progression opportunities
- The chance to work in a dynamic and fast-paced environment
What you'll be doing?
As the Duty Manager, you will:
- Provide exceptional front-of-house facilities and services to tenants and guests, ensuring a welcoming and professional atmosphere.
- Oversee the building, ensuring all areas are maintained to the highest standards.
- Work as one team to deliver targets.
- Support tenant move in/out procedure and turnaround of vacant offices.
- Get to know the business customers and their businesses to promote business awareness and upselling opportunities.
What we're looking for?
- Proven experience in a serviced office environment
- Strong customer service, management and communication skills
- Excellent leadership and multitasking abilities
- A proactive, resourceful, and "can-do" attitude
- Ability to handle complaints empathetically
This is a fantastic opportunity to become part of a dynamic and growing organisation. If you have the necessary skill set then please apply today with your CV.
Duty Manager employer: PropRec
Contact Detail:
PropRec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the serviced office industry. Research current trends and challenges in this sector, as well as the specific services offered by our company. This knowledge will help you demonstrate your understanding of the role during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss specific situations where your proactive approach made a difference in customer service or team dynamics.
✨Tip Number 3
Network with professionals in the serviced office sector. Attend industry events or connect with people on platforms like LinkedIn. Building relationships can provide valuable insights and potentially lead to referrals for the Duty Manager position.
✨Tip Number 4
Prepare to discuss how you handle complaints empathetically. Think of examples where you've turned a negative experience into a positive one for customers. This will highlight your customer service skills and your ability to maintain a professional atmosphere.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a serviced office environment. Emphasise your leadership and customer service skills, as well as any relevant achievements that demonstrate your ability to manage and support teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role of Duty Manager. Mention specific examples of how you've provided exceptional service in previous roles and how you can contribute to creating a welcoming atmosphere for tenants and guests.
Highlight Relevant Skills: In your application, clearly outline your strong communication, management, and multitasking abilities. Use bullet points to make these skills stand out, and provide examples of how you've successfully handled complaints or challenges in the past.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at PropRec
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you successfully led a team or managed a challenging situation. This will show your potential employer that you can handle the responsibilities of the role.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Be ready to discuss specific instances where you went above and beyond for a customer. Highlight your ability to handle complaints empathetically, as this will resonate well with the interviewers.
✨Familiarise Yourself with the Company
Research the serviced office industry and the specific company you're interviewing with. Understanding their values, culture, and services will allow you to tailor your responses and show genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and multitasking skills. Think of situations where you had to juggle multiple tasks or resolve conflicts, and be prepared to explain your thought process and actions.
