Sales Specialist in Birmingham

Job Description

Sales Specialist Service Management Specialist (SERVICE NOW)
Location: UK-based / Hybrid

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Salary:£75,000 OTE £40,000 plus many core benefits

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About the Role
/n We are looking for an experienced Sales Specialist to help drive the continued growth of our ServiceNow and Enterprise Service Management proposition.

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The role will combine business development, ServiceNow licensing advisory, implementation advisory and sales enablement, supporting both existing customers and new business opportunities.

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The successful candidate will act as a ServiceNow subject matter expert across the wider sales organisation, helping account teams identify opportunities, qualify and shape requirements, and work alongside pre-sales teams to develop commercially compelling solutions.

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A key focus of the role will be increasing internal awareness and adoption of the ServiceNow proposition, while developing a growing pipeline of enterprise and public sector opportunities.
/n The current pipeline has a strong public sector focus, with several significant opportunities already in progress. The successful candidate will play an important role in converting these opportunities while developing a repeatable growth model, particularly within public sector accounts where successful reference customers can generate further opportunities.
Key Responsibilities
ServiceNow Sales & Business Development

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- Identify and develop ServiceNow opportunities across existing customer accounts and net-new business.
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- Support the wider sales community on all ServiceNow opportunities, providing specialist knowledge, guidance and commercial input.
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- Build and maintain a qualified pipeline of ServiceNow and Enterprise Service Management opportunities.
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- Develop relationships with senior stakeholders across enterprise and public sector organisations.
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Licensing & Implementation Advisory

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- Provide ServiceNow licensing advisory to customers and internal sales teams.
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- Advise customers on licensing requirements, platform capabilities and potential optimisation opportunities.
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- Provide implementation advisory, helping customers understand the requirements, approach, benefits and potential outcomes of ServiceNow programmes.
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Internal Sales Enablement & Brand Awareness
/n A key part of the role will be developing awareness and understanding of the ServiceNow proposition across the wider sales organisation.
/n Responsibilities will include:

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- Building ServiceNow brand awareness internally across the sales organisation.
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- Delivering internal ServiceNow roadshows and presentations to sales teams and management.
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- Educating Account Managers and sales teams on ServiceNow capabilities, licensing, implementation and available propositions.
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- Helping sales teams identify ServiceNow opportunities within their existing customer portfolios.
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Skills, Knowledge & Experience
Essential

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- 3–4+ years of ServiceNow-specific experience, ideally within a sales, advisory, consulting, licensing or solution-focused role.
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- Strong understanding of the ServiceNow platform and its key capabilities.
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- Experience with ServiceNow licensing and licensing advisory.
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- Experience providing ServiceNow implementation and/or advisory guidance.
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- Demonstrable experience identifying, qualifying and progressing ServiceNow opportunities.
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- Experience working with pre-sales and technical teams to scope and develop solutions.
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- Strong commercial awareness and understanding of enterprise technology sales.
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- Experience engaging senior customer stakeholders and developing value-led propositions.
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- Proven ability to build relationships across both existing accounts and net-new customers.
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- Experience working within an IT reseller, MSP, systems integrator, consultancy, software vendor or ServiceNow partner environment.
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For more information please reach out to Louise Wright Director of IT Recruitment