At a Glance
- Tasks: Lead technical services and shape technology roadmaps for enterprise customers.
- Company: Dynamic managed services business with a focus on innovation and customer success.
- Benefits: Competitive salary, bonus, car allowance, and extensive core benefits.
- Other info: Exciting career development opportunities in a growing company.
- Why this job: Make a real impact in a strategic leadership role with enterprise clients.
- Qualifications: Experience in customer-facing technical leadership and strong stakeholder management skills.
The predicted salary is between 55000 - 60000 £ per year.
Experience in a customer-facing technical leadership role.
Location: UK (Hybrid / Client-facing) 3 days a week
Salary: £55,000 - £60,000 plus Bonus plus Car Allowance and many core benefits
The Role
PropRec Search are seeking a highly experienced Technical Services Manager (TSM) to act as the technical authority, trusted advisor, and senior technical voice of the customer internally across a portfolio of enterprise customers. This is a strategic, customer-facing leadership role where you will take ownership of the customer’s technology services, ensuring they deliver measurable business value, operational excellence, and continuous improvement. You will operate at the intersection of technical leadership, service governance, and executive engagement, shaping technology roadmaps, mitigating risk, validating change, and driving transformation outcomes within complex managed services environments. Working across a matrix delivery model, you will provide technical leadership, governance and assurance across our teams, partners and third parties, ensuring services remain aligned to customer outcomes, operational best practice and long-term strategic direction.
Key Responsibilities
- Build strong relationships with customers and senior stakeholders.
- Lead Quarterly Business Reviews (QBRs) and technical governance meetings.
- Develop technology roadmaps and Service Improvement Plans.
- Provide technical leadership during major incidents and change management activities.
- Manage technical risks and ensure services align with business objectives.
- Support projects, operational delivery, and service optimisation.
- Promote security, compliance, and best practice across customer environments.
What We're Looking For
Essential- Experience in a customer-facing technical leadership role.
- Strong stakeholder management and communication skills.
- Broad enterprise IT knowledge across cloud, infrastructure, networking, Microsoft technologies, and managed services.
- Experience with ITIL, Incident, Problem, Change, and Risk Management.
- Ability to work across multiple technical teams and third-party suppliers.
- Networking & Security
- Networking fundamentals (LAN/WAN, firewalls, SD-WAN, load balancing)
- Cybersecurity frameworks and best practices
- Identity and access management
- Automation & Modern Practices
- Infrastructure-as-Code (Terraform, ARM or similar)
- Monitoring, observability and operational tooling
- Cloud & Platforms
- Microsoft Azure (IaaS, PaaS, governance, cost optimisation)
- Hybrid cloud architectures
- End User & Virtualisation
- Citrix (Virtual Apps, Virtual Desktops)
- Microsoft 365 / Endpoint Management
- Infrastructure
- Windows Server (Active Directory, Group Policy, identity services)
- Virtualisation (VMware / Hyper-V)
What's on Offer
- Strategic, customer-facing leadership role.
- Work with enterprise customers on complex technology environments.
- Opportunity to influence technology strategy and service improvement.
- Excellent career development within a growing managed services business.
Requirements
- UK-based.
- Eligible for SC Clearance.
- Willing to travel to customer sites when required.
For more information please reach out to Louise Wright Director IT & AV Channel.
Information Technology Technical Services Manager in York employer: PropRec Search
At PropRec Search, we pride ourselves on being an exceptional employer that values innovation and collaboration in the live event industry. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures you have ample opportunities for growth and advancement. Join us in a dynamic environment where your expertise in technical project management will be recognised and rewarded, all while working with cutting-edge technology in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Technical Services Manager in York
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PropRec Search values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PropRec Search might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PropRec Search!
✨Direct Apply to PropRec Search
Let's not forget to apply directly through the PropRec Search website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Technical Services Manager in York
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PropRec Search.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PropRec Search. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PropRec Search
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
