At a Glance
- Tasks: Manage a luxury residential building and ensure an exceptional experience for residents.
- Company: Join a well-established business experiencing exciting growth in the property sector.
- Benefits: Enjoy competitive salary, private medical insurance, 25 days holiday, and gym discounts.
- Other info: Full-time role with alternative Saturdays; perfect for those passionate about community building.
- Why this job: Be part of a vibrant community and develop your skills in a supportive environment.
- Qualifications: Exceptional customer service skills; previous experience in hospitality or residential management preferred.
The predicted salary is between 36000 - 60000 £ per year.
1 day ago Be among the first 25 applicants
This range is provided by PropRec Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We are seeking an experienced Resident Service Manager to manage a residential development within the Leatherhead area. This is a single-site role working in a new residential building.
This is a full-time 40hr week position.
*Will include working alternative Saturdays*
What's in it for you as a Resident Service Manager?
- Opportunity to work in a brand-new luxury building.
- Great work location close to transport links.
- An opportunity to join a well-established business at an exciting period of growth.
- Discretionary annual bonus
- Private medical insurance.
- Season ticket loan.
- Enhanced 6% employer pension contribution
- Gym and high street discounts
- and much more!
Responsibilities as a Resident Service Manager:
- Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
- Make sure residents and potential residents have a great experience from their first inquiry to moving in.
- Perform viewings for perspective residents, showcasing the space and all the facilities included.
- Increase customer satisfaction on all platforms.
- Complete inventory checks before check-ins and after check-outs.
- Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues.
- Manage the residents’ move out process.
- Attend resident events and help with the planning of these events.
- Help to create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
- Attain set targets regarding occupancy, revenue and pricing
- Assist team members with ad hoc duties as and when required.
Skills required as a Resident Service Manager:
- Ideally ARLA qualified (desirable but not essential)
- Exceptional customer service skills with a passion for building long-term working relationships.
- Excellent communication and interpersonal skills.
- Resilient, able to work under pressure.
- Proactive and able to use your own initiative.
- We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, serviced offices, and high-end fitness and leisure.
This Resident Service Manager role is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you then apply today with a copy of your CV.
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Management
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#J-18808-LjbffrResident Manager employer: PropRec Search
Join a dynamic and well-established company as a Resident Service Manager in Leatherhead, where you will thrive in a brand-new luxury residential building. Enjoy a supportive work culture that prioritises employee growth with competitive benefits, including a generous holiday allowance, private medical insurance, and a strong pension contribution. This role offers the unique opportunity to create a vibrant community while delivering exceptional customer service, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Manager
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like PropRec Search.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like PropRec Search? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit PropRec Search's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Resident Manager
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Resident Manager role at PropRec Search, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at PropRec Search
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where PropRec Search operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to PropRec Search. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at PropRec Search.
