At a Glance
- Tasks: Manage a luxury residential building and ensure an exceptional experience for residents.
- Company: Join a well-established business experiencing exciting growth in the property sector.
- Benefits: Enjoy competitive salary, private medical insurance, 25 days holiday, and gym discounts.
- Other info: Full-time role with alternative Saturdays; perfect for those passionate about community building.
- Why this job: Be part of a vibrant community and develop your skills in a supportive environment.
- Qualifications: Exceptional customer service skills; previous experience in hospitality or residential management preferred.
The predicted salary is between 36000 - 60000 £ per year.
1 day ago Be among the first 25 applicants
This range is provided by PropRec Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We are seeking an experienced Resident Service Manager to manage a residential development within the Leatherhead area. This is a single-site role working in a new residential building.
This is a full-time 40hr week position.
*Will include working alternative Saturdays*
What's in it for you as a Resident Service Manager?
- Opportunity to work in a brand-new luxury building.
- Great work location close to transport links.
- An opportunity to join a well-established business at an exciting period of growth.
- Discretionary annual bonus
- Private medical insurance.
- Season ticket loan.
- Enhanced 6% employer pension contribution
- Gym and high street discounts
- and much more!
Responsibilities as a Resident Service Manager:
- Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
- Make sure residents and potential residents have a great experience from their first inquiry to moving in.
- Perform viewings for perspective residents, showcasing the space and all the facilities included.
- Increase customer satisfaction on all platforms.
- Complete inventory checks before check-ins and after check-outs.
- Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues.
- Manage the residents’ move out process.
- Attend resident events and help with the planning of these events.
- Help to create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
- Attain set targets regarding occupancy, revenue and pricing
- Assist team members with ad hoc duties as and when required.
Skills required as a Resident Service Manager:
- Ideally ARLA qualified (desirable but not essential)
- Exceptional customer service skills with a passion for building long-term working relationships.
- Excellent communication and interpersonal skills.
- Resilient, able to work under pressure.
- Proactive and able to use your own initiative.
- We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, serviced offices, and high-end fitness and leisure.
This Resident Service Manager role is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you then apply today with a copy of your CV.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management
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Resident Manager employer: PropRec Search
At PropRec Search, we pride ourselves on being an exceptional employer that values innovation and collaboration in the live event industry. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures you have ample opportunities for growth and advancement. Join us in a dynamic environment where your expertise in technical project management will be recognised and rewarded, all while working with cutting-edge technology in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Manager
✨Tip Number 1
Familiarise yourself with the local area of Leatherhead. Understanding the community and its amenities will help you connect with potential residents and showcase the benefits of living in the new luxury building.
✨Tip Number 2
Highlight your customer service experience during any informal conversations or networking events. Building rapport with residents is key, so demonstrating your ability to create long-term relationships will set you apart.
✨Tip Number 3
Prepare to discuss your previous experiences in hospitality or residential management. Be ready to share specific examples of how you've handled challenging situations or improved customer satisfaction in past roles.
✨Tip Number 4
Engage with current trends in property management and customer service. Being knowledgeable about the latest practices can show your proactive nature and commitment to providing exceptional service in your role.
We think you need these skills to ace Resident Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, property management, or hospitality. Emphasise any roles where you've built long-term relationships with clients or residents.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for creating vibrant communities and exceptional customer service. Mention specific examples from your past experiences that align with the responsibilities of the Resident Service Manager role.
Highlight Relevant Skills:In your application, focus on skills such as communication, resilience, and proactivity. Provide examples of how you've successfully managed similar responsibilities in previous roles.
Show Enthusiasm for the Role:Convey your excitement about working in a new luxury building and contributing to its success. Mention why you are drawn to this particular opportunity and how it aligns with your career goals.
How to prepare for a job interview at PropRec Search
✨Showcase Your Customer Service Skills
As a Resident Service Manager, exceptional customer service is key. Prepare examples from your past experiences where you successfully resolved issues or enhanced customer satisfaction. This will demonstrate your ability to create a welcoming environment for residents.
✨Familiarise Yourself with the Property
Before the interview, take time to research the residential development and its facilities. Being knowledgeable about the property will allow you to answer questions confidently and show your enthusiasm for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing resident complaints or planning community events. Think through potential scenarios and how you would approach them, highlighting your proactive nature and problem-solving skills.
✨Demonstrate Your Teamwork Abilities
The role involves working closely with colleagues and contractors. Be ready to discuss your experience in collaborative environments and how you contribute to team success. Highlight any relevant experiences from hospitality or residential management that showcase your teamwork skills.
