At a Glance
- Tasks: Manage a luxury residential building and ensure exceptional experiences for residents.
- Company: Join a well-established business in an exciting growth phase.
- Benefits: Enjoy a competitive salary, private medical insurance, and gym discounts.
- Other info: Full-time role with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant community and make a real impact on residents' lives.
- Qualifications: Exceptional customer service skills and experience in hospitality or residential management.
The predicted salary is between 32000 - 48000 £ per year.
We are seeking an experienced Resident Service Manager to manage a residential development within the Leatherhead area. This is a single-site role working in a new residential building. This is a full-time 40hr week position, which will include working alternative Saturdays.
What’s in it for you as a Resident Service Manager?
- Opportunity to work in a brand-new luxury building.
- Great work location close to transport links.
- An opportunity to join a well-established business at an exciting period of growth.
- Discretionary annual bonus.
- Private medical insurance.
- Season ticket loan.
- Enhanced 6% employer pension contribution.
- Gym and high street discounts and much more!
Responsibilities as a Resident Service Manager:
- Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
- Ensure residents and potential residents have a great experience from their first inquiry to moving in.
- Perform viewings for prospective residents, showcasing the space and all the facilities included.
- Increase customer satisfaction on all platforms.
- Complete inventory checks before check-ins and after check-outs.
- Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues.
- Manage the residents' move out process.
- Attend resident events and help with the planning of these events.
- Help to create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
- Attain set targets regarding occupancy, revenue and pricing.
- Assist team members with ad hoc duties as and when required.
Skills required as a Resident Service Manager:
- Ideally ARLA qualified (desirable but not essential).
- Exceptional customer service skills with a passion for building long-term working relationships.
- Excellent communication and interpersonal skills.
- Resilient, able to work under pressure.
- Proactive and able to use your own initiative.
We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, serviced offices, and high-end fitness and leisure. This Resident Service Manager role is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you then apply today with a copy of your CV.
Resident Manager in London employer: PropRec Search
Join a dynamic team as a Resident Service Manager in Leatherhead, where you will thrive in a brand-new luxury residential building. Enjoy a supportive work culture that prioritises employee growth with opportunities for professional development, alongside attractive benefits such as private medical insurance, a generous pension contribution, and gym discounts. This role not only offers a vibrant community atmosphere but also the chance to make a significant impact on resident satisfaction and engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for a Resident Service Manager role, like how you'd handle resident complaints or improve customer satisfaction. The more you practice, the more confident you'll feel when it’s the real deal.
✨Tip Number 3
Show off your people skills! As a Resident Service Manager, you'll be interacting with residents and contractors all day. Be ready to share examples of how you've built relationships and resolved conflicts in the past. This will highlight your exceptional customer service skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Resident Manager in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that matches the Resident Service Manager role. Focus on customer service skills and any previous management experience in similar environments.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PropRec Search
✨Know the Building Inside Out
Before your interview, make sure you research the residential building you'll be managing. Familiarise yourself with its features, amenities, and the surrounding area. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Resident Service Manager, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for residents or clients. Highlight how you built long-term relationships and resolved issues effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you've had to manage difficult residents or coordinate events, and be ready to discuss how you approached these challenges.
✨Demonstrate Your Proactivity
The job requires a proactive approach, so be prepared to discuss how you've taken initiative in previous roles. Whether it's improving processes or enhancing resident experiences, share specific examples that illustrate your ability to think ahead and act decisively.
