At a Glance
- Tasks: Lead technical services and shape technology roadmaps for enterprise customers.
- Company: Dynamic managed services business with a focus on innovation and customer success.
- Benefits: Competitive salary, bonus, car allowance, and extensive core benefits.
- Other info: Exciting career development opportunities in a growing company.
- Why this job: Make a real impact in a strategic leadership role while working with cutting-edge technology.
- Qualifications: Experience in customer-facing technical leadership and strong stakeholder management skills.
The predicted salary is between 55000 - 60000 £ per year.
Experience in a customer-facing technical leadership role.
Location: UK (Hybrid / Client-facing) 3 days a week
Salary: £55,000 - £60,000 plus Bonus plus Car Allowance and many core benefits
The Role
PropRec Search are seeking a highly experienced Technical Services Manager (TSM) to act as the technical authority, trusted advisor, and senior technical voice of the customer internally across a portfolio of enterprise customers. This is a strategic, customer-facing leadership role where you will take ownership of the customer’s technology services, ensuring they deliver measurable business value, operational excellence, and continuous improvement. You will operate at the intersection of technical leadership, service governance, and executive engagement, shaping technology roadmaps, mitigating risk, validating change, and driving transformation outcomes within complex managed services environments. Working across a matrix delivery model, you will provide technical leadership, governance and assurance across our teams, partners and third parties, ensuring services remain aligned to customer outcomes, operational best practice and long-term strategic direction.
Key Responsibilities
- Build strong relationships with customers and senior stakeholders.
- Lead Quarterly Business Reviews (QBRs) and technical governance meetings.
- Develop technology roadmaps and Service Improvement Plans.
- Provide technical leadership during major incidents and change management activities.
- Manage technical risks and ensure services align with business objectives.
- Support projects, operational delivery, and service optimisation.
- Promote security, compliance, and best practice across customer environments.
What We're Looking For
Essential
- Experience in a customer-facing technical leadership role.
- Strong stakeholder management and communication skills.
- Broad enterprise IT knowledge across cloud, infrastructure, networking, Microsoft technologies, and managed services.
- Experience with ITIL, Incident, Problem, Change, and Risk Management.
- Ability to work across multiple technical teams and third-party suppliers.
Technical Ability Desirable
- Networking & Security
- Networking fundamentals (LAN/WAN, firewalls, SD-WAN, load balancing)
- Cybersecurity frameworks and best practices
- Identity and access management
- Automation & Modern Practices
- Infrastructure-as-Code (Terraform, ARM or similar)
- Monitoring, observability and operational tooling
- Cloud & Platforms
- Microsoft Azure (IaaS, PaaS, governance, cost optimisation)
- Hybrid cloud architectures
- End User & Virtualisation
- Citrix (Virtual Apps, Virtual Desktops)
- Microsoft 365 / Endpoint Management
- Infrastructure
- Windows Server (Active Directory, Group Policy, identity services)
- Virtualisation (VMware / Hyper-V)
What's on Offer
- Strategic, customer-facing leadership role.
- Work with enterprise customers on complex technology environments.
- Opportunity to influence technology strategy and service improvement.
- Excellent career development within a growing managed services business.
Requirements
- UK-based.
- Eligible for SC Clearance.
- Willing to travel to customer sites when required.
For more information please reach out to Louise Wright Director IT & AV Channel.
Information Technology Technical Services Manager employer: PropRec Search
At PropRec Search, we pride ourselves on being an exceptional employer that values innovation and collaboration in the live event industry. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures you have ample opportunities for growth and advancement. Join us in a dynamic environment where your expertise in technical project management will be recognised and rewarded, all while working with cutting-edge technology in a vibrant location.
