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For Companies At a Glance
- Tasks: Verify safety and authenticity of properties while performing validation checks.
- Company: Join ProPivotal, a leading staffing firm helping thousands find their dream jobs.
- Benefits: Enjoy a flexible hybrid setup with £13/hr pay and no hiring fees for candidates.
- Why this job: Make a real impact by ensuring safe experiences for customers and suppliers.
- Qualifications: Previous research or customer service experience is desirable; proficiency in Microsoft Office is essential.
- Other info: Fluency in a second language is a plus, but not required.
As a Trust & Safety Advisor, you will play a vital role in verifying the safety and authenticity of experiences listed on our platform. Your responsibilities include performing validation checks, reviewing supplier and customer information, and identifying potential risks. While this is not primarily a customer service role, occasional phone and email interactions with customers will be required.
What To Know
- Flexible Hybrid Setup: In-office work required 1 ഹബWeekend out of 2
- 13 per hour pay
Responsibilities
- Perform validation checks to confirmsuppliers, and experiences comply with safety and legitimacy standards
- Investigate suppliers and bookings using provided customer information and internal tools betrachtetlich>li>
- Analyze data to assess risks and make sound, evidence‑based decisions
- Effectively communicate findings to customers and suppliers via inuco clear, concise phone and email correspondence
- Resolve validation‑related issues and provide constructive feedback to customers
- Detect fraudulent activity or account misuse and implement appropriate measures to mitigate risks
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Required Qualifications
- Previous experience in research‑based roles or customer service is desirable
- Proficiency in Microsoft Officeutab (e.g., Excel, Outlook, Word)
- Comfortable working on a PC with the ability to quickly adapt to new software or tools
- Experience in fraud investigation, risk analysis, or trust and safety roles is a plus
- Exposure to account verification, validation processes, or risk management is preferred
- Ability to work a hybrid set‑up based in Oxford
Preferred Qualifications
- Fluency in a second language (e.g., Spanish, French Organise, Portuguese, German, or Italian) is beneficial but not required
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Trust & Safety Representative (13/hr) employer: ProPivotal
Contact Detail:
ProPivotal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trust & Safety Representative (13/hr)
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Trust & Safety Representative. Understanding validation checks and risk assessment processes will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your communication skills, especially for phone and email interactions. Being able to convey information clearly and concisely is crucial in this role, so practice articulating your thoughts.
✨Tip Number 3
If you have experience in fraud investigation or risk analysis, be ready to discuss specific examples. Highlighting your past experiences can set you apart from other candidates.
✨Tip Number 4
Consider learning about the latest trends in trust and safety within online platforms. Showing that you're proactive and knowledgeable about industry standards can impress potential employers.
We think you need these skills to ace Trust & Safety Representative (13/hr)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Trust & Safety Representative. Familiarise yourself with validation checks, risk analysis, and communication methods as these will be key in your application.
Tailor Your CV: Highlight any relevant experience in research-based roles or customer service. Emphasise your proficiency in Microsoft Office tools and any experience you have in fraud investigation or risk management.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the role and how your skills align with the job requirements. Mention your ability to communicate effectively and your experience with data analysis.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at ProPivotal
✨Understand the Role
Make sure you have a clear understanding of what a Trust & Safety Representative does. Familiarise yourself with the responsibilities, such as performing validation checks and identifying potential risks. This will help you answer questions confidently and demonstrate your interest in the position.
✨Showcase Relevant Experience
Highlight any previous experience you have in research-based roles or customer service. Be prepared to discuss specific examples where you've successfully handled similar tasks, such as fraud investigation or risk analysis, to show that you're a great fit for the role.
✨Prepare for Communication Scenarios
Since the role involves occasional phone and email interactions, practice how you would communicate findings clearly and concisely. Think about how you would resolve validation-related issues and provide constructive feedback, as this will likely come up during the interview.
✨Familiarise Yourself with Tools
Brush up on your Microsoft Office skills, especially Excel, Outlook, and Word. Being comfortable with these tools will not only help you in the interview but also in the job itself. If you have experience with any specific software related to risk management or account verification, be sure to mention it.
