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- Tasks: Protect customers by conducting KYC checks and investigating fraud.
- Company: Join a dynamic Trust & Safety team focused on secure transactions.
- Benefits: Earn £13/hr with flexible hours and valuable experience.
- Why this job: Make a real impact while developing expertise in fraud prevention.
- Qualifications: 2 years of KYC experience and strong attention to detail required.
- Other info: Opportunity to work weekends and enhance your problem-solving skills.
The predicted salary is between 11 - 15 £ per hour.
This role offers the chance to make a real impact by protecting customers and ensuring safe, trustworthy transactions on our platform. You’ll work in a dynamic Trust & Safety environment, handling fraud investigations, disputes, and account verification. It’s ideal for someone who enjoys problem-solving, research, and providing top-quality support while building expertise in KYC and fraud prevention.
What You’ll Do:
- Conduct KYC (Know Your Customer) checks and verify new supplier and customer accounts
- Investigate accounts and bookings to detect suspicious or fraudulent activity
- Handle customer inquiries via phone and email regarding account verification and disputes
- Resolve disputes efficiently, providing clear, actionable guidance to customers
- Collaborate with team members to improve processes and meet operational goals
- Take ownership of daily tasks with reliability, attention to detail, and proactive problem-solving
Required Skills & Qualifications:
- Availability to work two weekends every four weeks
- Strong attention to detail and research skills
- Minimum 2 years of experience conducting KYC (Know Your Customer) checks, with a background in customer service
- Comfortable using PCs and Microsoft Office
- Excellent verbal and written communication, including professional phone etiquette
Preferred Skills:
- Fluent in a second language (Spanish, French, Portuguese, German, Italian etc.)
Fraud/Disputes Analyst – KYC (£13/hr) in Stoke-on-Trent employer: ProPivotal
Contact Detail:
ProPivotal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud/Disputes Analyst – KYC (£13/hr) in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to KYC and fraud prevention. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've handled disputes or investigated suspicious activity in the past. This will demonstrate your expertise and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Fraud/Disputes Analyst – KYC (£13/hr) in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fraud/Disputes Analyst role. Highlight your experience with KYC checks and any relevant customer service skills. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your problem-solving skills can make a difference at StudySmarter. Keep it engaging and personal!
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so let that shine through in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at ProPivotal
✨Know Your KYC
Make sure you brush up on your KYC knowledge before the interview. Understand the processes involved in conducting checks and be ready to discuss your previous experiences with them. This will show that you're not just familiar with the term, but that you can apply it practically.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled disputes or fraud investigations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to resolve issues effectively.
✨Communicate Clearly
Since this role involves handling customer inquiries, practice your verbal and written communication skills. Be ready to explain complex concepts in simple terms. You might even want to role-play common scenarios with a friend to build your confidence.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. Bring up specific instances where your meticulous nature helped prevent fraud or improved a process. This will reassure the interviewer that you can handle the responsibilities of the role with care and precision.
