At a Glance
- Tasks: Protect customers by conducting KYC checks and investigating fraud.
- Company: Join a dynamic team focused on Trust & Safety.
- Benefits: Earn £13/hr with flexible weekend shifts and valuable experience.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real impact while enhancing your problem-solving skills.
- Qualifications: 6 months KYC experience and strong communication skills required.
The predicted salary is between 27360 - 27360 £ per year.
This role offers the chance to make a real impact by protecting customers and ensuring safe, trustworthy transactions on our platform.
You'll work in a dynamic Trust & Safety environment, handling fraud investigations, disputes, and account verification.
It's ideal for someone who enjoys problem-solving, research, and providing top-quality support.
This department will only consider candidates with expertise in KYC (know your customer).
Required Skills & Qualifications
- Minimum 6 months of experience conducting KYC (Know Your Customer) checks, with a background in customer service
- Comfortable using PCs and Microsoft Office
- Excellent verbal and written communication, including professional phone etiquette
- Availability to work two weekends every four weeks
- Strong attention to detail and research skills
What You'll Do
- Conduct KYC (Know Your Customer) checks and verify new supplier and customer accounts
- Investigate accounts and bookings to detect suspicious or fraudulent activity
- Handle customer inquiries via phone and email regarding account verification and disputes
- Resolve disputes efficiently, providing clear, actionable guidance to customers
- Collaborate with team members to improve processes and meet operational goals
- Take ownership of daily tasks with reliability, attention to detail, and proactive problem-solving
Preferred Skills
- Fluent in a second language (Spanish, French, Portuguese, German, Italian etc.)
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We think you need these skills to ace Trust & Safety - KYC (£13/hr) in Oxford
KYC (Know Your Customer)
Fraud Investigation
Dispute Resolution
Account Verification
Customer Service
Research Skills
Attention to Detail
