At a Glance
- Tasks: Protect customers by conducting KYC checks and investigating fraud on our platform.
- Company: Join a dynamic team focused on Trust & Safety in a fast-paced environment.
- Benefits: Gain valuable experience, flexible hours, and the chance to make a real impact.
- Other info: Opportunity to work weekends and collaborate with a supportive team.
- Why this job: Perfect for problem-solvers who want to enhance their skills in fraud prevention.
- Qualifications: Experience in KYC checks and strong attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
This role offers the chance to make a real impact by protecting customers and ensuring safe, trustworthy transactions on our platform. You’ll work in a dynamic Trust & Safety environment, handling fraud investigations, disputes, and account verification. It’s ideal for someone who enjoys problem-solving, research, and providing top-quality support while building expertise in KYC and fraud prevention.
What You’ll Do:
- Conduct KYC (Know Your Customer) checks and verify new supplier and customer accounts
- Investigate accounts and bookings to detect suspicious or fraudulent activity
- Handle customer inquiries via phone and email regarding account verification and disputes
- Resolve disputes efficiently, providing clear, actionable guidance to customers
- Collaborate with team members to improve processes and meet operational goals
- Take ownership of daily tasks with reliability, attention to detail, and proactive problem-solving
Required Skills & Qualifications:
- Availability to work two weekends every four weeks
- Strong attention to detail and research skills
- Minimum 6 months of experience conducting KYC (Know Your Customer) checks, with a background in customer service
- Comfortable using PCs and Microsoft Office
- Excellent verbal and written communication, including professional phone etiquette
Preferred Skills:
- Fluent in a second language (Spanish, French, Portuguese, German, Italian etc.)
KYC & Fraud Disputes Analyst — Trust & Safety in Oxford employer: ProPivotal
Join a forward-thinking company that prioritises employee growth and fosters a collaborative work culture in the heart of a vibrant city. As a KYC & Fraud Disputes Analyst, you'll benefit from comprehensive training, opportunities for professional development, and a supportive team environment dedicated to ensuring safe transactions for our customers. With a focus on innovation and integrity, this role not only allows you to make a meaningful impact but also offers a chance to thrive in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land KYC & Fraud Disputes Analyst — Trust & Safety in Oxford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their Trust & Safety team.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life scenarios where you've handled disputes or fraud-related issues. Be ready to share these examples during interviews to demonstrate your expertise in KYC and customer support.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace KYC & Fraud Disputes Analyst — Trust & Safety in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with KYC checks and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about Trust & Safety and how you can contribute to our mission of protecting customers. Keep it engaging and relevant!
Show Off Your Attention to Detail:In this role, attention to detail is key. When you submit your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their work is polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ProPivotal
✨Know Your KYC
Make sure you brush up on your KYC knowledge before the interview. Understand the processes involved in conducting checks and be ready to discuss your previous experiences with them. This will show that you're not just familiar with the terminology but also have practical insights.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in past roles, especially those related to fraud investigations or customer disputes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Be ready to demonstrate your professional phone etiquette and how you would handle customer inquiries. Clear communication can set you apart from other candidates.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might be asked about how you ensure accuracy in your work, especially when verifying accounts or resolving disputes. Share specific strategies you use to maintain high standards in your tasks.
