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- Tasks: Protect customers by investigating fraud and verifying accounts in a dynamic environment.
- Company: Join ProPivotal, a diverse and inclusive employer committed to equal opportunities.
- Benefits: Earn £13/hr while gaining valuable experience in KYC and fraud prevention.
- Why this job: Make a real impact by ensuring safe transactions and providing top-notch support.
- Qualifications: 2 years of KYC experience and strong attention to detail required.
- Other info: Flexible weekend shifts and opportunities for professional growth.
The predicted salary is between 10 - 16 £ per hour.
This role offers the chance to make a real impact by protecting customers and ensuring safe, trustworthy transactions on our platform. You’ll work in a dynamic Trust & Safety environment, handling fraud investigations, disputes, and account verification. It’s ideal for someone who enjoys problem-solving, research, and providing top-quality support while building expertise in KYC and fraud prevention.
What You’ll Do:
- Conduct KYC (Know Your Customer) checks and verify new supplier and customer accounts
- Investigate accounts and bookings to detect suspicious or fraudulent activity
- Handle customer inquiries via phone and email regarding account verification and disputes
- Resolve disputes efficiently, providing clear, actionable guidance to customers
- Collaborate with team members to improve processes and meet operational goals
- Take ownership of daily tasks with reliability, attention to detail, and proactive problem-solving
Required Skills & Qualifications:
- Availability to work two weekends every four weeks
- Strong attention to detail and research skills
- Minimum 2 years of experience conducting KYC (Know Your Customer) checks, with a background in customer service
- Comfortable using PCs and Microsoft Office
- Excellent verbal and written communication, including professional phone etiquette
Preferred Skills:
- Fluent in a second language (Spanish, French, Portuguese, German, Italian etc.)
ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.
Fraud/Disputes Analyst – KYC (£13/hr) in Oxford employer: ProPivotal
Contact Detail:
ProPivotal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud/Disputes Analyst – KYC (£13/hr) in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role. We recommend practising common interview questions and thinking about how your skills match the job description. Show them you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We love seeing candidates take that extra step!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you started on your journey!
We think you need these skills to ace Fraud/Disputes Analyst – KYC (£13/hr) in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fraud/Disputes Analyst role. Highlight your KYC experience and any relevant customer service skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your problem-solving skills can make a difference at StudySmarter. Keep it engaging and personal!
Showcase Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ProPivotal
✨Know Your KYC
Make sure you brush up on your KYC knowledge before the interview. Understand the processes involved in conducting checks and be ready to discuss your previous experiences with them. This will show that you're not just familiar with the terminology but also have practical insights.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled fraud investigations or disputes in the past. Think of specific situations where you identified suspicious activity and how you resolved it. This will demonstrate your analytical skills and ability to think on your feet.
✨Communicate Clearly
Since you'll be handling customer inquiries, practice your verbal and written communication skills. Be ready to explain complex concepts in simple terms. You might even want to role-play some scenarios with a friend to get comfortable with potential questions.
✨Be Detail-Oriented
Attention to detail is crucial in this role. During the interview, highlight instances where your meticulous nature helped prevent issues or improved processes. Bring up any tools or methods you use to stay organised and ensure accuracy in your work.
