This role offers the chance to make a real impact by protecting customers and ensuring safe, trustworthy transactions on our platform. You'll work in a dynamic Trust & Safety environment, handling fraud investigations, disputes, and account verification. It's ideal for someone who enjoys problem-solving, research, and providing top-quality support while building expertise in online fraud prevention.
What You’ll Do:
- Investigate accounts and bookings to detect suspicious or fraudulent activity
- Handle customer inquiries via phone and email regarding account verification and disputes
- Resolve disputes efficiently, providing clear, actionable guidance to customers
- Collaborate with team members to improve processes and meet operational goals
- Take ownership of daily tasks with reliability, attention to detail, and proactive problem-solving
Required Skills & Qualifications:
- Availability to work two weekends every four weeks
- Strong attention to detail and research skills
- Comfortable using PCs and Microsoft Office
- Excellent verbal and written communication, including professional phone etiquette
- Must be available for on‑site shifts in Oxford
Preferred Skills:
- Fluent in a second language (Spanish, French, Portuguese, German, Italian etc.)
- Experience conducting KYC (Know Your Customer) checks is a plus
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