At a Glance
- Tasks: Assist customers in English and German via phone, chat, and email.
- Company: ProPivotal, a dynamic company based in Oxford.
- Benefits: Earn up to £13.30/hr, plus bonuses and wellness funds.
- Other info: Flexible shifts available, including weekends, with on-site options.
- Why this job: Join a remote-friendly team and make a difference in customer experiences.
- Qualifications: Fluency in English and German with customer service experience.
The predicted salary is between 26000 - 27600 £ per year.
ProPivotal in Oxford seeks a Customer Service Representative fluent in English and German. You will address customer inquiries via phone, chat, and email, ensuring a positive experience.
The role offers competitive pay of up to £13.30/hr, bonuses, and wellness funds. Ideal candidates have at least 6 months of customer service experience and are flexible with shift timings, including weekends. The position is remote-friendly, with on-site options available.
Bilingual English/German Customer Care Specialist (Remote) in Oxford employer: ProPivotal
ProPivotal is an exceptional employer that values its employees by offering competitive pay, bonuses, and wellness funds, all while fostering a supportive remote work environment. With a strong emphasis on employee growth and flexibility, team members can thrive in their roles while enjoying the benefits of a positive work culture that prioritises customer satisfaction and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual English/German Customer Care Specialist (Remote) in Oxford
✨Tip Number 1
Make sure to brush up on your customer service skills before the interview. Think about scenarios where you’ve turned a negative experience into a positive one, as this will show your problem-solving abilities.
✨Tip Number 2
Practice your bilingual skills! Since the role requires fluency in both English and German, try conducting mock interviews or role-playing customer interactions in both languages to boost your confidence.
✨Tip Number 3
Don’t forget to research ProPivotal! Knowing their values and what they stand for can help you tailor your responses during the interview and show that you’re genuinely interested in the company.
✨Tip Number 4
Apply through our website for a smoother process! We want to make it easy for you to land that job, so take advantage of our platform to submit your application and keep track of your progress.
We think you need these skills to ace Bilingual English/German Customer Care Specialist (Remote) in Oxford
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about being bilingual, make sure to highlight your English and German skills right from the start. Use both languages in your application where appropriate to show us you're comfortable switching between them.
Tailor Your Experience:We want to see how your past customer service experience makes you a great fit for this role. Be specific about your previous roles and how they relate to handling inquiries via phone, chat, and email. Let us know how you've created positive experiences for customers!
Be Flexible:Mention your flexibility with shift timings, especially if you're open to working weekends. This shows us that you're ready to adapt to our needs and helps us see you as a team player who can jump in when needed.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at ProPivotal
✨Brush Up on Your Language Skills
Since the role requires fluency in both English and German, make sure you’re comfortable switching between the two languages. Practise common customer service phrases and scenarios in both languages to show your versatility during the interview.
✨Know the Company Inside Out
Research ProPivotal thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the company.
✨Prepare for Common Customer Scenarios
Think about typical customer service situations you might face, like handling complaints or resolving issues. Prepare specific examples from your past experience that showcase your problem-solving skills and ability to maintain a positive customer experience.
✨Flexibility is Key
Since the job requires flexibility with shift timings, be ready to discuss your availability openly. Highlight any previous experience where you adapted to changing schedules or worked during weekends, showing that you’re a team player who can meet the company's needs.
