At a Glance
- Tasks: Help customers via phone, chat, and email while ensuring a great experience.
- Company: Join a dynamic team with a focus on customer satisfaction.
- Benefits: Earn up to £13.30/hr, plus bonuses, equity, and wellness funds.
- Other info: Enjoy travel discounts and comprehensive health coverage.
- Why this job: Make a difference in customer experiences while working flexibly from anywhere.
- Qualifications: Fluent in English and German with customer service experience.
The predicted salary is between 27 - 28 £ per hour.
In this role, there is competitive pay of up to £13.30/hr plus annual bonus, and equity, remote-friendly with on-site options and flexible scheduling, annual travel discounts and funds for wellness or personal use, and comprehensive health coverage and competitive premiums.
What You'll Do:
- Address customer inquiries through phone, chat, and email, prioritising a positive and satisfying experience.
- Use various software tools to access and review customer accounts, researching policies to provide accurate resolutions.
- Manage escalated issues with professionalism, patience, and a customer-first approach.
- Work closely with colleagues to maintain consistent, high-quality service across all interactions.
Requirements:
- Fluent in both English and German (speaking, reading, writing).
- Minimum 6 months of customer service experience in an office or call centre environment.
- Proficiency with typing, phone, and computer navigation.
- Flexibility to work varying shifts, including weekends and public holidays.
Bi-Lingual English/German Customer Service in Oxford employer: ProPivotal
Join a dynamic team that values your contributions and offers a supportive work culture, where flexibility and remote options empower you to balance your professional and personal life. With competitive pay, annual bonuses, and comprehensive health coverage, we prioritise your well-being and growth, ensuring you have the resources to thrive in your role as a Bi-Lingual Customer Service Representative. Experience a workplace that champions collaboration and excellence, making every customer interaction a rewarding opportunity.
StudySmarter Expert Advice🤫
We think this is how you could land Bi-Lingual English/German Customer Service in Oxford
✨Tip Number 1
Get your research game on! Before any interview, dive into the company’s culture and values. This way, you can show them how your bilingual skills and customer service experience align perfectly with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios in both English and German. This will help you feel more confident when addressing customer inquiries during the actual job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. They might share insider tips or even refer you directly, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Bi-Lingual English/German Customer Service in Oxford
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about being bi-lingual, make sure to highlight your English and German skills right from the start. Use both languages in your application where appropriate to show us you're comfortable switching between them.
Tailor Your Experience:We want to see how your past customer service experience relates to this role. Be specific about your previous roles and how they’ve prepared you for addressing customer inquiries and managing escalated issues with a positive attitude.
Be Professional Yet Personable:While we appreciate professionalism, don’t forget to let your personality shine through! We’re looking for someone who can connect with customers, so feel free to inject a bit of warmth into your writing.
Apply Through Our Website:To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at ProPivotal
✨Brush Up on Your Language Skills
Since this role requires fluency in both English and German, make sure you're comfortable switching between the two languages. Practise common customer service phrases and scenarios in both languages to show your proficiency during the interview.
✨Know the Company Inside Out
Research the company’s values, mission, and any recent news. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company culture.
✨Prepare for Customer Scenarios
Think of examples from your past customer service experience where you handled difficult situations or provided exceptional service. Be ready to discuss these scenarios, focusing on your problem-solving skills and customer-first approach.
✨Showcase Your Tech Savviness
Familiarise yourself with common customer service software and tools. During the interview, mention any relevant experience you have with technology, as this role involves navigating various software to assist customers effectively.
