At a Glance
- Tasks: Provide hands-on desktop support and troubleshoot hardware/software issues for internal employees.
- Company: Dynamic IT support team in a vibrant London office.
- Benefits: Competitive pay at £18.50 per hour with potential for contract extension.
- Other info: Fully on-site role with a Monday to Friday schedule, perfect for tech enthusiasts.
- Why this job: Take ownership of user experience and make a real impact in a collaborative environment.
- Qualifications: 1+ years in IT support, experience with Windows/Mac, and familiarity with ticketing systems.
The predicted salary is between 18.5 - 18.5 £ per hour.
If you are a customer focused IT support professional who enjoys solving hands on desktop issues, this role is a great fit. This position is fully on site in London and will be a highly visible support presence for the office. Ideal candidates will have prior experience in an enterprise level company / large company (500+ employees).
Key Details
- Location: London, W1D (Soho Square area)
- Work arrangement: Fully On-Site
- Schedule: Monday to Friday, 9:00am to 5:00pm
- Pay rate: £18.50 per hour
- Contract: Initial one year contract with potential extension or conversion based on performance and business needs
Why This Job is Awesome / Your Impact
You will be the primary on site desktop support presence for the London office and have real ownership of the day to day user experience.
Responsibilities
- Provide on site Tier 1 support for internal employees, troubleshooting common hardware and software issues
- Triage more complex issues, gather the right details, and elevate to the appropriate team when needed
- Manage a ticket queue with strong ownership, clear documentation, and timely follow through
- Complete user onboarding and offboarding tasks, including account administration and equipment setup and recovery
- Prepare, configure, and support laptops and related end user equipment, including coordinating equipment for remote employees as needed
- Communicate clearly with nontechnical users, setting expectations and providing status updates through resolution
Required Qualifications
- 1 plus years of experience in IT support, desktop support, service desk, or a similar user facing support role
- Experience supporting both Windows and Mac users
- Practical experience with Active Directory tasks (for example account administration tasks)
- Experience working within a ticketing system (for example Jira or similar)
- Familiarity with device management concepts and tools such as Intune or Jamf
- Experience in an MSP environment
Desktop Support Technician in London employer: ProPivotal
As a Fraud/Disputes Analyst, you'll join a vibrant team dedicated to safeguarding our customers and enhancing their experience on our platform. We pride ourselves on fostering a collaborative work culture that encourages professional growth and offers competitive benefits, all while being located in a bustling area that promotes both work-life balance and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ProPivotal values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ProPivotal might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ProPivotal!
✨Direct Apply to ProPivotal
Let's not forget to apply directly through the ProPivotal website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ProPivotal.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ProPivotal. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ProPivotal
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
