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For Companies At a Glance
- Tasks: Help customers via phone, chat, and email while ensuring a great experience.
- Company: Join a dynamic team in Oxford with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, remote options, travel discounts, and wellness funds.
- Why this job: Be part of a supportive culture that values teamwork and customer care.
- Qualifications: Must be fluent in English and German with customer service experience.
- Other info: Flexible shifts available, including weekends and holidays.
Why work for us:
- Competitive pay of £13-15/hr plus annual bonus, and equity
- Remote-friendly with on-site options and flexible scheduling
- Annual travel discounts and funds for wellness or personal use
- Comprehensive health coverage and competitive premiums
What You'll Do:
- Address customer inquiries through phone, chat, and email, prioritising a positive and satisfying experience
- Use various software tools to access and review customer accounts, researching policies to provide accurate resolutions
- Manage escalated issues with professionalism, patience, and a customer-first approach
- Work closely with colleagues to maintain consistent, high-quality service across all interactions.
Requirements:
- Fluent in both English and German (speaking, reading, writing)
- Minimum 6 months of customer service experience in an office or call centre environment
- Proficiency with typing, phone, and computer navigation
- Flexibility to work varying shifts, including weekends and public holidays
Customer Service Associate (Bi-Lingual English/German) employer: ProPivotal
Contact Detail:
ProPivotal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate (Bi-Lingual English/German)
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in both English and German, make sure you can confidently switch between the two languages. Practising common customer service scenarios in both languages can give you an edge.
✨Tip Number 2
Familiarise yourself with customer service software. The job involves using various tools to manage customer accounts, so having a basic understanding of popular customer service platforms can help you stand out during the interview.
✨Tip Number 3
Prepare for situational questions. Think about how you would handle difficult customer interactions or escalated issues. Being able to demonstrate your problem-solving skills and customer-first approach will be crucial.
✨Tip Number 4
Show your flexibility! This role requires working varying shifts, including weekends and public holidays. Be ready to discuss your availability and willingness to adapt your schedule to meet the team's needs.
We think you need these skills to ace Customer Service Associate (Bi-Lingual English/German)
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both English and German. Include specific examples of how you've used these language skills in previous roles, especially in customer service.
Showcase Customer Service Experience: Detail your previous customer service experience, particularly in office or call centre environments. Use metrics or examples to demonstrate how you effectively resolved customer inquiries and managed escalated issues.
Tailor Your CV: Customise your CV to align with the job description. Highlight relevant skills such as proficiency with software tools, typing speed, and your ability to work flexible shifts, including weekends and holidays.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in this position and how your background makes you a great fit for their team.
How to prepare for a job interview at ProPivotal
✨Showcase Your Language Skills
Since the role requires fluency in both English and German, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking and writing in both languages beforehand.
✨Highlight Customer Service Experience
Make sure to discuss your previous customer service roles, especially any experience in call centres or office environments. Use specific examples to illustrate how you handled customer inquiries and resolved issues, focusing on your ability to maintain a positive experience.
✨Familiarise Yourself with Relevant Software
The job involves using various software tools to manage customer accounts. Before the interview, research common customer service software and be ready to discuss any relevant experience you have. This shows that you're proactive and tech-savvy.
✨Demonstrate Flexibility and Teamwork
The role requires flexibility in working hours and collaboration with colleagues. Be prepared to discuss how you've adapted to changing schedules in the past and how you work effectively within a team to ensure high-quality service.
