If you are a customer focused IT support professional who enjoys solving hands on desktop issues, this role is a great fit. This position is fully on site in London and will be a highly visible support presence for the office. Ideal candidates will have prior experience in an enterprise level company / large company (500+ employees).
Key Details
- Location: London, W1D (Soho Square area)
- Work arrangement: Fully On-Site
- Schedule: Monday to Friday, 9:00am to 5:00pm
- Pay rate: £18.50 per hour
- Contract: Initial one year contract with potential extension or conversion based on performance and business needs
Why This Job is Awesome / Your Impact
- You will be the primary on site desktop support presence for the London office and have real ownership of the day to day user experience.
Responsibilities
- Provide on site Tier 1 support for internal employees, troubleshooting common hardware and software issues
- Triage more complex issues, gather the right details, and elevate to the appropriate team when needed
- Manage a ticket queue with strong ownership, clear documentation, and timely follow through
- Complete user onboarding and offboarding tasks, including account administration and equipment setup and recovery
- Prepare, configure, and support laptops and related end user equipment, including coordinating equipment for remote employees as needed
- Communicate clearly with nontechnical users, setting expectations and providing status updates through resolution
Required Qualifications
- 1 plus years of experience in IT support, desktop support, service desk, or a similar user facing support role
- Experience supporting both Windows and Mac users
- Practical experience with Active Directory tasks (for example account administration tasks)
- Experience working within a ticketing system (for example Jira or similar)
- Familiarity with device management concepts and tools such as Intune or Jamf
- Experience in an MSP environment
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Desktop Support Technician in City of London employer: ProPivotal
As a Fraud/Disputes Analyst, you'll join a vibrant team dedicated to safeguarding our customers and enhancing their experience on our platform. We pride ourselves on fostering a collaborative work culture that encourages professional growth and offers competitive benefits, all while being located in a bustling area that promotes both work-life balance and community engagement.
