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- Tasks: Lead sales strategies and enhance customer service in a dynamic travel platform.
- Company: Join a top travel experience platform that's all about innovation and growth.
- Benefits: Enjoy hybrid work, healthcare, dental, life insurance, and a pension plan.
- Why this job: Shape the future of sales and service while leveraging cutting-edge technology.
- Qualifications: 4+ years in Sales Enablement or customer service strategy required.
- Other info: No costs for candidates; we help you find your dream job!
The predicted salary is between 39000 - 65000 £ per year.
Our partner, a leading travel experience platform, is seeking a Sales Enablement Manager to elevate the performance and efficiency of its global contact center within the company’s fastest growing division. This role is critical in optimizing inbound and outbound sales processes while ensuring exceptional customer service. As part of a fast-growing, innovative team, you’ll help shape strategy at the intersection of service, sales, and technology.
Some Basic Info:
- Work set-up: Hybrid with flexible options about days to report to the office in Oxford
- Pay: £52,000 annual salary + an annual bonus
- Benefits: Healthcare, dental, life insurance, long-term disability, pension
Key Responsibilities:
- Design and implement global agent workflows and contact routing strategies to maximize sales and customer satisfaction.
- Partner with Product, Tech, and vendors to optimize CRM and telephony platforms.
- Evaluate enablement program effectiveness using metrics like conversion rate and develop training programs to improve agent performance.
- Leverage AI tools (e.g., ChatGPT 4.0, Salesforce automation) to streamline low-value interactions and prioritize high-impact customer engagements.
Required Experience:
- 4+ years in Sales Enablement, contact center operations, or customer service strategy.
- Demonstrated experience with telesales or inbound/outbound customer support sales.
- Proven ability to influence call routing, agent workflows, or skill-based mapping.
Nice-to-Have Experience:
- Experience working with external vendors or BPO partners.
- Exposure to AI and automation in customer support environments.
- History of developing onboarding programs or training initiatives for service teams.
Required Skills:
- CRM Platform Expertise (e.g., Salesforce, Zendesk)
- Telephony System Proficiency (e.g., Five9, Genesys, NICE)
- Workflow and Process Optimization
Preferred Skills:
- Data analysis using Excel, SQL, or Tableau
- Familiarity with AI tools and automation workflows
- Technical translation of business needs into system improvements
Sales Enablement Manager (£52,000 + bonus) employer: ProPivotal Staffing
Contact Detail:
ProPivotal Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Enablement Manager (£52,000 + bonus)
✨Tip Number 1
Familiarise yourself with the latest trends in sales enablement and customer service technology. Understanding how AI tools like ChatGPT and CRM platforms such as Salesforce can enhance sales processes will give you a competitive edge during discussions.
✨Tip Number 2
Network with professionals in the sales enablement field, especially those who have experience in contact centre operations. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific metrics and outcomes from your previous roles. Being able to quantify your impact on sales processes or agent performance will demonstrate your effectiveness and suitability for the role.
✨Tip Number 4
Showcase your ability to collaborate with cross-functional teams. Highlight any past experiences where you partnered with product, tech, or external vendors to optimise workflows, as this is crucial for the Sales Enablement Manager position.
We think you need these skills to ace Sales Enablement Manager (£52,000 + bonus)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Sales Enablement, contact centre operations, and customer service strategy. Use specific examples that demonstrate your ability to influence call routing and agent workflows.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for optimising sales processes and enhancing customer satisfaction. Mention your familiarity with CRM platforms and any experience with AI tools, as these are key aspects of the role.
Highlight Relevant Metrics: In your application, include metrics that showcase your past successes, such as conversion rates or improvements in agent performance. This will help demonstrate your effectiveness in previous roles.
Showcase Collaboration Skills: Emphasise your ability to work with cross-functional teams, such as Product and Tech, to optimise systems. Provide examples of how you've partnered with vendors or developed training programmes in the past.
How to prepare for a job interview at ProPivotal Staffing
✨Understand the Role
Make sure you have a clear understanding of what a Sales Enablement Manager does. Familiarise yourself with the key responsibilities, especially around optimising sales processes and enhancing customer service. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Experience
Prepare to discuss your previous roles in sales enablement or contact centre operations. Highlight specific examples where you've influenced call routing or improved agent workflows. Use metrics to demonstrate your impact, such as conversion rates or training program effectiveness.
✨Familiarity with Tools
Since the role involves working with CRM platforms and telephony systems, be ready to talk about your experience with tools like Salesforce or Zendesk. If you have experience with AI tools, mention how you've leveraged them to enhance customer interactions.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and the role. Inquire about their current challenges in sales enablement or how they measure the success of their training programmes. This demonstrates your proactive approach and genuine interest in contributing to their team.
