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For Companies At a Glance
- Tasks: Lead sales strategies and enhance customer service in a dynamic travel platform.
- Company: Join a top travel experience platform that's all about innovation and growth.
- Benefits: Enjoy hybrid work, healthcare, dental, life insurance, and a pension plan.
- Why this job: Shape the future of sales and service while leveraging cutting-edge technology.
- Qualifications: 4+ years in Sales Enablement or customer service strategy required.
- Other info: No costs for candidates; we help you find a job you'll love!
The predicted salary is between 39000 - 65000 £ per year.
Our partner, a leading travel experience platform, is seeking a Sales Enablement Manager to elevate the performance and efficiency of its global contact center within the company’s fastest growing division. This role is critical in optimizing inbound and outbound sales processes while ensuring exceptional customer service. As part of a fast-growing, innovative team, you’ll help shape strategy at the intersection of service, sales, and technology.
Some Basic Info:
- Work set-up: Hybrid with flexible options about days to report to the office in Oxford
- Pay: £52,000 annual salary + an annual bonus
- Benefits: Healthcare, dental, life insurance, long-term disability, pension
Key Responsibilities:
- Design and implement global agent workflows and contact routing strategies to maximize sales and customer satisfaction.
- Partner with Product, Tech, and vendors to optimize CRM and telephony platforms.
- Evaluate enablement program effectiveness using metrics like conversion rate and develop training programs to improve agent performance.
- Leverage AI tools (e.g., ChatGPT 4.0, Salesforce automation) to streamline low-value interactions and prioritize high-impact customer engagements.
Required Experience:
- 4+ years in Sales Enablement, contact center operations, or customer service strategy.
- Demonstrated experience with telesales or inbound/outbound customer support sales.
- Proven ability to influence call routing, agent workflows, or skill-based mapping.
Nice-to-Have Experience:
- Experience working with external vendors or BPO partners.
- Exposure to AI and automation in customer support environments.
- History of developing onboarding programs or training initiatives for service teams.
Required Skills:
- CRM Platform Expertise (e.g., Salesforce, Zendesk)
- Telephony System Proficiency (e.g., Five9, Genesys, NICE)
- Workflow and Process Optimization
Preferred Skills:
- Data analysis using Excel, SQL, or Tableau
- Familiarity with AI tools and automation workflows
- Technical translation of business needs into system improvements
Sales Enablement Manager (£52,000 + bonus) employer: ProPivotal Staffing
Contact Detail:
ProPivotal Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Enablement Manager (£52,000 + bonus)
✨Tip Number 1
Familiarise yourself with the latest trends in sales enablement and customer service technology. Understanding how AI tools like ChatGPT can enhance customer interactions will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the sales enablement field, especially those who have experience in contact centre operations. Engaging with industry peers can provide insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific metrics you've used to evaluate sales enablement programs in your previous roles. Being able to articulate your experience with conversion rates and training program effectiveness will demonstrate your expertise.
✨Tip Number 4
Research the company’s current CRM and telephony platforms. Showing that you understand their existing systems and can suggest improvements will highlight your proactive approach and fit for the role.
We think you need these skills to ace Sales Enablement Manager (£52,000 + bonus)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales enablement, contact centre operations, and customer service strategy. Use specific examples that demonstrate your ability to influence call routing and agent workflows.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their needs, particularly your experience with CRM platforms and telephony systems.
Showcase Relevant Skills: Emphasise your skills in data analysis, workflow optimisation, and familiarity with AI tools. Provide concrete examples of how you've used these skills to improve sales processes or customer satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at ProPivotal Staffing
✨Understand the Role
Make sure you have a clear understanding of what a Sales Enablement Manager does. Familiarise yourself with the responsibilities listed in the job description, especially around optimising sales processes and enhancing customer service.
✨Showcase Relevant Experience
Prepare to discuss your previous experience in sales enablement or contact centre operations. Highlight specific examples where you've influenced call routing or improved agent workflows, as these are key aspects of the role.
✨Familiarise with AI Tools
Since the role involves leveraging AI tools like ChatGPT and Salesforce automation, be ready to discuss your experience with these technologies. If you have examples of how you've used AI to streamline processes, share them!
✨Prepare Questions
Have insightful questions ready for the interviewers. Ask about their current challenges in sales enablement or how they measure the effectiveness of their training programmes. This shows your genuine interest in the role and the company.
