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- Tasks: Resolve customer chargebacks and disputes while communicating with payment processors.
- Company: ProPivotal is a leading staffing firm helping thousands find jobs each year.
- Benefits: Enjoy remote work flexibility and no hiring fees for candidates.
- Why this job: Join a dynamic team, develop strong partnerships, and enhance your problem-solving skills.
- Qualifications: 1+ years in chargebacks or payment disputes; strong analytical and communication skills required.
- Other info: Equal opportunity employer welcoming diverse applicants.
About the opening:
£14/hr pay rate
Remote work arrangement
Responsibilities:
- Research and resolve customer chargebacks and disputes
- Communicate with payment processors, cardholders, and others as needed
- Apply bank and card industry regulations in resolving disputes
- Enter and maintain chargebacks in the management system
- Develop strong relationships with key partners
Qualifications:
- 1+ years experience managing chargebacks or payment disputes
- Prior experience supporting the merchant side of disputes
- Ability to work independently and with multiple deadlines
- Strong analytical and problem-solving skills
- Good communication skills
Chargeback Specialist - £14/hr employer: ProPivotal Staffing
Contact Detail:
ProPivotal Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chargeback Specialist - £14/hr
✨Tip Number 1
Familiarise yourself with the latest chargeback regulations and industry standards. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in this field.
✨Tip Number 2
Network with professionals in the payments and chargeback industry. Join relevant online forums or LinkedIn groups where you can connect with others and gain insights that could give you an edge during the hiring process.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle specific chargeback scenarios. This will showcase your analytical and problem-solving skills, which are crucial for the role.
✨Tip Number 4
Highlight any experience you have with customer communication and relationship management. Being able to effectively communicate with cardholders and payment processors is key, so be ready to share examples from your past roles.
We think you need these skills to ace Chargeback Specialist - £14/hr
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Chargeback Specialist. Familiarise yourself with chargeback processes, payment disputes, and relevant regulations to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience managing chargebacks or payment disputes. Provide specific examples of how you've resolved issues in the past and any relevant skills that align with the job description.
Showcase Analytical Skills: Since strong analytical and problem-solving skills are crucial for this role, include instances where you've successfully analysed data or resolved complex issues. This will demonstrate your capability to handle the responsibilities of the position.
Craft a Compelling Cover Letter: Write a tailored cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Mention why you want to work as a Chargeback Specialist and how you can contribute to the company’s success.
How to prepare for a job interview at ProPivotal Staffing
✨Know Your Chargeback Basics
Make sure you understand the fundamentals of chargebacks and payment disputes. Brush up on relevant bank and card industry regulations, as this knowledge will be crucial during your interview.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've successfully resolved disputes or managed chargebacks. Highlight your analytical and problem-solving skills, as these are key for the role.
✨Demonstrate Strong Communication
Since the role involves communicating with various stakeholders, practice articulating your thoughts clearly. Be ready to explain how you've effectively communicated in past roles, especially in challenging situations.
✨Emphasise Relationship Building
Talk about your experience in developing strong relationships with partners or clients. This is important for a Chargeback Specialist, so share examples of how you've fostered collaboration in previous positions.
