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- Tasks: Resolve customer chargebacks and disputes while communicating with payment processors.
- Company: ProPivotal is a leading staffing firm helping 2,500 people find jobs annually.
- Benefits: Enjoy remote work flexibility and no hiring fees for candidates.
- Why this job: Join a dynamic team, develop key relationships, and enhance your problem-solving skills.
- Qualifications: 1+ years in chargebacks or payment disputes; strong analytical and communication skills required.
- Other info: Equal opportunity employer welcoming diverse applicants.
About the opening:
£14/hr pay rate
Remote work arrangement
Responsibilities:
- Research and resolve customer chargebacks and disputes
- Communicate with payment processors, cardholders, and others as needed
- Apply bank and card industry regulations in resolving disputes
- Enter and maintain chargebacks in the management system
- Develop strong relationships with key partners
Qualifications:
- 1+ years experience managing chargebacks or payment disputes
- Prior experience supporting the merchant side of disputes
- Ability to work independently and with multiple deadlines
- Strong analytical and problem-solving skills
- Good communication skills
Chargeback Specialist - £14/hr employer: ProPivotal Staffing
Contact Detail:
ProPivotal Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chargeback Specialist - £14/hr
✨Tip Number 1
Familiarise yourself with the latest chargeback regulations and industry standards. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in this field.
✨Tip Number 2
Network with professionals in the payments and chargeback industry. Join relevant online forums or LinkedIn groups where you can connect with others and gain insights that could give you an edge during the hiring process.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle specific chargeback scenarios. This will showcase your analytical and problem-solving skills, which are crucial for this role.
✨Tip Number 4
Highlight any experience you have with customer communication and relationship management. Being able to effectively communicate with cardholders and payment processors is key, so be ready to discuss your past experiences in this area.
We think you need these skills to ace Chargeback Specialist - £14/hr
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Chargeback Specialist. Familiarise yourself with chargeback processes and the importance of communication with payment processors.
Tailor Your CV: Highlight your relevant experience in managing chargebacks or payment disputes. Use specific examples that demonstrate your analytical skills and ability to work independently under multiple deadlines.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the qualifications listed. Mention your problem-solving skills and any relevant experiences that showcase your ability to resolve disputes effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at ProPivotal Staffing
✨Know Your Chargeback Basics
Make sure you understand the fundamentals of chargebacks and payment disputes. Brush up on relevant bank and card industry regulations, as this knowledge will be crucial during your interview.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've successfully resolved disputes or managed chargebacks. Highlight your analytical and problem-solving skills, as these are key for the role.
✨Demonstrate Strong Communication
Since the role involves communicating with various stakeholders, practice articulating your thoughts clearly. Be ready to explain how you've effectively communicated in past roles, especially in challenging situations.
✨Emphasise Relationship Building
Talk about your experience in developing strong relationships with partners or clients. This is important for a Chargeback Specialist, so share examples that illustrate your ability to foster collaboration and trust.
