Prophix seeks a Director of Customer Success to lead a high-performing, global CS organization across regions and product lines. You will own retention metrics, guide cross‑product CS strategies, and partner with executive stakeholders to drive value and scalable growth post-implementation.
You will drive customer loyalty, coach managers and team leads, and coordinate with Product, Sales, and Revenue Ops to advance renewal strategies and adoption at scale.
#J-18808-Ljbffr
Global Director of Customer Success & Growth employer: Prophix
Prophix is an exceptional employer that fosters a collaborative and innovative work culture, allowing employees to thrive in a hybrid environment from our Paddington office. With a strong commitment to professional development, flexible working arrangements, and a focus on employee well-being, we empower our team members to make a meaningful impact while enjoying a comprehensive benefits package. Join us to be part of a globally connected team that values excellence, purpose, and continuous growth.
