At a Glance
- Tasks: Manage customer accounts and drive growth through innovative financial solutions.
- Company: Join Prophix, a leader in financial performance technology.
- Benefits: Enjoy flexible work, gym reimbursements, and career training support.
- Other info: Be part of a dynamic environment with global opportunities.
- Why this job: Make a real impact with cutting-edge tools and a collaborative team.
- Qualifications: 3-5 years in software sales; CRM experience preferred.
The predicted salary is between 40000 - 50000 € per year.
Prophix helps finance teams work smarter and reduce busywork through Prophix One™, our Financial Performance Platform. We bring planning, reporting, and automation together so people can focus on meaningful work instead of repetitive tasks. As we introduce more AI-enabled capabilities, you'll join a team where modern tools support better outcomes and people guide the decisions that matter. We have teams and offices across the UK, Europe, North America, and Australia.
As a Customer Account Manager at Prophix, you will:
- Own and grow a portfolio of existing customer accounts by identifying and closing expansion opportunities, including license add-ons and on-premise-to-cloud migrations.
- Prospect daily within your customer base to uncover new revenue opportunities and maintain an active, accurate pipeline.
- Serve as the primary point of contact for your accounts, building trusted relationships with senior stakeholders (CFO, CIO, VP Finance) and ensuring customers realize ongoing value from Prophix solutions.
- Manage complex, multi-stakeholder sales cycles by collaborating with Professional Services, Cloud, Direct Sales, Legal, Customer Support, and Customer Success teams.
- Deliver timely account plans, renewal forecasts, and CRM updates in Salesforce.com to provide clear visibility into your territory.
- Partner with internal teams to design and execute marketing campaigns and customer enablement programs that deepen engagement.
- Escalate significant opportunities and customer concerns through the appropriate channels to ensure effective resolution.
Requirements
What You Will Bring
- A combination of experience, training, or education that supports success in this role.
- 3-5 years of direct or customer-facing software sales experience; CPM or fintech background preferred.
- Demonstrated track record of meeting or exceeding sales targets.
- Hands-on experience with CRM platforms, specifically Salesforce.com.
- Advanced working knowledge of Microsoft Office Suite.
- Solid understanding of both on-premise and cloud business models.
- Excellent communication and presentation skills, with the ability to engage and influence senior stakeholders.
- Comfortable using AI tools responsibly to support tasks such as research, drafting, and data review.
- Curious and adaptable, with a willingness to learn new tools and approaches as technology evolves.
- Collaborative mindset, with the ability to work effectively across teams.
- Must be legally entitled to work in Australia.
Preferred Qualifications
- Working knowledge of CPM software and its role in financial planning and reporting.
- Academic or practical understanding of accounting and financial concepts (planning, budgeting, forecasting, consolidation).
- Strong negotiation skills with experience navigating complex deal structures.
- Proven ability to manage multiple priorities, accounts, and deadlines in a fast-paced environment.
- Exceptional presentation skills with the ability to clearly articulate value to finance and technology leaders.
Benefits
What Success Looks Like
- 30 days: You understand our tools, product, and people.
- 90 days: You work independently on meaningful tasks.
- 6 months: You contribute ideas, improvements, and measurable impact.
Why Join Prophix?
Prophix builds technology that helps organizations plan, forecast, and make better decisions with confidence. You'll collaborate with colleagues across regions, contribute to a globally used platform, and grow your skills through hands-on experience and AI-enabled tools. We support flexibility based on team needs and location, guided by our values: Pursue Excellence, Build with Purpose, Create Wins for All, and Drive Continuous Innovation.
What's Included for You?
- Flexible work environment.
- Partial reimbursement for gym membership, home broadband, home office equipment, and mobile phone plans.
- Financial support for career-related training.
- Paid leave in line with Australian employment standards, plus additional company benefits.
- Social events and opportunities to connect with colleagues.
- Opportunities to participate in ESG initiatives.
- Quarterly Town Halls and Kickoff meetings to celebrate achievements and share updates.
Accessibility & AI Transparency
Prophix promotes an accessible hiring process. If you need accommodation at any stage, we'll work with you. Some interviews may be recorded so our hiring team can review and assess responses fairly and consistently. As part of our commitment to Responsible AI, we use a small number of AI-supported tools to help with tasks like resume review, shortlisting, or creating interview summaries. AI is never used as the sole basis for hiring decisions, and your personal data is never used to train AI models. If you'd prefer not to take part in any AI-assisted step, just let us know and we’ll be happy to accommodate.
Customer Account Manager employer: Prophix
Prophix is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to thrive in their roles as Customer Account Managers. With a flexible work environment, comprehensive benefits including financial support for career development, and a commitment to employee well-being, Prophix ensures that team members can focus on meaningful work while growing their skills with cutting-edge technology. Join us in a dynamic setting where your contributions are valued, and you can make a real impact on our global platform.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and tech sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, it's all about who you know!
✨Tip Number 2
Prepare for those interviews! Research Prophix and understand their products inside out. Be ready to discuss how your experience aligns with their needs, especially around customer account management and software sales.
✨Tip Number 3
Show off your skills! If you have experience with CRM platforms like Salesforce.com, make sure to highlight that. Use examples from your past roles to demonstrate how you've successfully managed accounts and driven revenue.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Prophix team. Let's get you that Customer Account Manager role!
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming a Customer Account Manager at Prophix and how you can contribute to our mission.
Tailor Your Experience:Make sure to highlight your relevant experience in software sales and customer management. We love seeing how your background aligns with what we do, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Prophix
✨Know Your Product Inside Out
Before the interview, make sure you understand Prophix's Financial Performance Platform and how it helps finance teams. Familiarise yourself with its features, especially the AI-enabled capabilities, so you can discuss how they can benefit potential clients.
✨Build Relationships with Stakeholders
Since you'll be dealing with senior stakeholders like CFOs and CIOs, practice how to engage them effectively. Prepare examples of how you've built trust in previous roles and think about how you can apply that to Prophix's customer accounts.
✨Showcase Your Sales Success
Be ready to share specific examples of how you've met or exceeded sales targets in the past. Use metrics to back up your claims, and highlight any experience you have with CRM platforms like Salesforce.com, as this will be crucial for managing your accounts.
✨Demonstrate Your Collaborative Spirit
Prophix values teamwork, so be prepared to discuss how you've worked across different teams in previous roles. Think of examples where collaboration led to successful outcomes, and express your willingness to partner with internal teams to drive customer engagement.
