At a Glance
- Tasks: Drive customer success by ensuring technical adoption and value realisation with our innovative AI platform.
- Company: Join Prophecy, a leader in AI-native data preparation and analysis.
- Benefits: Competitive salary, health insurance, project ownership, and more perks.
- Other info: Diverse and inclusive culture with opportunities for growth.
- Why this job: Be at the forefront of the data revolution and make a real impact.
- Qualifications: 5+ years in Customer Success or Account Management with B2B SaaS experience.
The predicted salary is between 43200 - 72000 € per year.
The leader in AI-native data preparation and analysis, Prophecy is revolutionizing how the world's top enterprises turn data chaos into reliable insights. We introduce the AI-native data lifecycle (generate, refine, deploy) where our industry-leading AI agents and humans work hand-in-hand in visual and document interfaces to analyse, transform, and prepare data to ship trusted insights at enterprise scale. Join us as we build the next data revolution.
About the Role
The Customer Success Manager (CSM) is a critical, relationship-focused role centred on technical adoption and value realisation within Prophecy's customer base. The CSM is the primary post-sale orchestrator responsible for ensuring that technical stakeholders realise the measurable productivity gains promised during the sales cycle. This role requires a hybrid profile: a technical data expert, a proactive project manager, and a trusted advisor for data teams.
You Will Drive Adoption, Value Realisation and Renewal:
- Partner with customers to transition from 'closed-won' to high-volume production.
- Own the technical success charter, ensuring teams leverage Prophecy’s AI-native agents and visual ETL tools to modernise their data pipelines and ultimately leading to the customer renewing.
Monitor Technical Health and Risk:
- Proactively track account health through adoption metrics and technical milestones.
- Identify 'stalled adoption' or technical friction early, leading structured discovery and cross-functional mitigation efforts to prevent churn.
Deliver Consultative Value Reviews:
- Collaborate with Account Managers on Quarterly Business Reviews (QBRs).
- Present the 'Value Realised'—detailing specific use cases completed, efficiency gains for data engineers, and alignment with the customer's technique roadmap.
Orchestrate Cross-Functional Success:
- Act as the primary technical point of contact, coordinating with Solutions Engineering, Product Management, and Professional Services to resolve complex data engineering problems and drive platform foundations.
Voice of the Customer:
- Translate field-level feedback into actionable insights for our Engineering teams.
- Drive the customer’s long-term technical vision by ensuring their requirements influence Prophecy’s AI-driven product roadmap.
Qualifications
- Proven Technical Experience: 5+ years in Customer Success, or Account Management in B2B SaaS, with a focus on the modern data stack (ETL, Databricks/Spark, Snowflake, or cloud data warehousing).
- Strategic Relationship Management: Demonstrated success navigating the complexities of Fortune 250 enterprise accounts, working with C-level executives (CIOs, CDOs) and technical leaders (Data Engineering, AI/ML teams).
- Consultative Communication: Exceptional skills in building consensus across diverse stakeholder groups and the ability to translate technical complexity into business outcomes.
- Willingness to Travel: Up to 30% as required to visit key customers and deepen strategic partnerships on-site.
Benefits and Perks
- Employee health insurance
- Very competitive compensation
- Ability to have your fingerprint on an innovative platform
- End-to-end ownership of your projects
- And more!
*Benefits and perks may vary per country
Our Commitment to Diversity and Inclusion
At Prophecy, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Prophecy are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, political affiliation, race, religion, sexual orientation, socio-economic status, and any other protected characteristics.
Enterprise Customer Success Manager employer: Prophecy Simple Data Labs
At Prophecy, we pride ourselves on being an exceptional employer that champions innovation and employee growth. Our collaborative work culture fosters a sense of ownership and creativity, allowing you to make a significant impact on our cutting-edge AI-native platform. With competitive compensation, comprehensive health benefits, and a commitment to diversity and inclusion, joining us as an Enterprise Customer Success Manager means becoming part of a forward-thinking team dedicated to transforming data into actionable insights for top enterprises.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Prophecy on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Success Manager.
✨Tip Number 2
Prepare for the interview by diving deep into Prophecy’s products. Understand how their AI-native data lifecycle works and think of examples from your experience that align with their mission. We want to show them we’re not just familiar, but passionate about what they do!
✨Tip Number 3
Practice your consultative communication skills. Role-play with a friend or mentor to nail down how you’d explain complex data concepts to non-technical stakeholders. This will help us shine during those tricky interview questions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Prophecy team. Let’s make it happen!
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience with B2B SaaS and the modern data stack, as this will show us you understand what we're looking for.
Showcase Your Technical Skills:We want to see your technical expertise shine through! Mention specific tools and technologies you've worked with, like ETL processes or cloud data warehousing, to demonstrate your fit for the role.
Emphasise Relationship Management:This role is all about building strong relationships. Share examples of how you've successfully navigated complex enterprise accounts and collaborated with C-level executives to drive value.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Prophecy Simple Data Labs
✨Know Your Data Inside Out
As a Customer Success Manager, you'll need to demonstrate your technical expertise in the modern data stack. Brush up on key concepts related to ETL processes, Databricks, Snowflake, and cloud data warehousing. Be ready to discuss how you've successfully navigated technical challenges in previous roles.
✨Showcase Your Relationship Skills
This role is all about building strong relationships with clients. Prepare examples of how you've managed complex accounts and worked with C-level executives. Highlight your consultative communication style and how you've translated technical jargon into business outcomes for stakeholders.
✨Prepare for Value Realisation Discussions
Since you'll be presenting value realised during Quarterly Business Reviews, think about specific use cases where you've driven efficiency gains. Be ready to discuss metrics and adoption strategies that showcase your ability to ensure customers see the benefits of their investment.
✨Be Proactive About Problem-Solving
In this role, you'll need to monitor account health and identify potential issues early. Prepare to discuss how you've proactively addressed stalled adoption or technical friction in the past. Show that you can lead structured discovery efforts and collaborate cross-functionally to resolve complex problems.
