Senior Director, PV Client Support
Senior Director, PV Client Support

Senior Director, PV Client Support

Full-Time 54000 - 84000 ÂŁ / year (est.) Home office (partial)
P

At a Glance

  • Tasks: Lead and manage client support teams while driving operational goals and ensuring compliance.
  • Company: ProPharma, a leader in biotech consulting with a focus on health and wellness.
  • Benefits: Flexible remote work options, inclusive culture, and opportunities for professional growth.
  • Why this job: Make a real impact in the biopharmaceutical industry while developing your leadership skills.
  • Qualifications: 3+ years in finance or project management, strong analytical and communication skills required.
  • Other info: Join a diverse team that values innovation and collaboration.

The predicted salary is between 54000 - 84000 ÂŁ per year.

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high‑profile drug and device programs.

Developing And Managing Policy

  • Contributes to the PV long‑term vision, as well as strategic targets in support of the PV service line, by setting the strategy and managing PV Requests for Information and Proposals (RFIs and RFPs).
  • Driving operational goals by formulating targets for the support teams including Client Services and PV India and ensuring adherence to PV expectations for efficiency, quality, and compliance.
  • Contribute to the PV sales goals by leading the PV proposal process and maintaining industry awareness of requirements and trends.
  • Lead internal and external forms of consultation, dissemination of the vision, objectives, and philosophy of the organization and function as an authority on PV services.
  • Regularly inform Executive Management regarding issues, progress, and developments within the Indian PV team and the Client Services team.

Meeting Financial Targets

  • Participate in management of the PV budget as it pertains to the Client Support team.
  • Regularly monitor and evaluate the productivity, efficiency, and subsequent financial results of the PV Indian and Client services team.

Leading Client Services And Indian Teams

  • Monitor the Client Services and Indian team’s resourcing needs as a part of the greater PV resourcing needs, including evaluation of future needs, participation in the recruitment process, and interviewing candidates for potential hire.
  • Coach and guide colleagues, act as a role model, and provide real time feedback to foster growth in employees within the framework of the PV quality, productivity, and compliance benchmarks.
  • Manage direct reports including 1:1 meetings, performance reviews, frequent coaching, and redirection of activities as needed.
  • Participate in the collaboration of the support teams with other global teams including various activities within the CP and literature surveillance groups and the overall PV business to improve efficiency, effectiveness, and quality including monitoring of key performance indicators (KPIs) and internal metrics.
  • Identify, manage or elevate problems, risks, and bottlenecks in work processes and support change while mitigating client, regulatory, and company risks.

Performing Relations Management

  • Conduct or support negotiations for complex and sensitive projects with large clients or commercial partners.
  • Identify changes needed to improve client satisfaction, provide oversight of quality and compliance, and maintain or provide oversight for governance relationships with clients.
  • Responsible for oversight of activities relative to the Indian team following company acquisitions.
  • Act as an escalation point for client‑related matters, as needed.
  • If necessary, directly oversee the training of Indian staff on the activities as listed: CP activities, including case intake, case triage, case assessment, quality control, secondary/medical review.
  • CP workflow state management compliance, both within the case workflow and associated with client exchange and/or regulatory compliance.
  • Literature search and review tasks.
  • Support PV document management to ensure that all PV related documents are up‑to‑date and consistent with one another.
  • Perform quality investigations and participate in process improvement discussions for group activities.

Skills and Experience

  • Strong analytical skills and attention to detail, with the ability to interpret and manage large sets of data.
  • Excellent communication skills, with the ability to collaborate across teams and explain complex concepts to non‑finance professionals.
  • Strong problem‑solving skills and the ability to identify and resolve issues efficiently.
  • Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
  • Expert in Excel and Excel‑based pricing tools; VBA experience preferred.
  • Excellent time management, organization and problem‑solving skills.
  • Knowledge of the biopharmaceutical industry.
  • 3+ years of experience in finance, budgeting, or project management, preferably in the CRO industry.
  • Experience in supporting and writing RFI and RFP responses.

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed. All applications to roles at ProPharma are personally reviewed by a member of our recruitment team. We do not rely on AI screening tools to support our hiring process. You will always receive an outcome to your application so that you have an answer from us – whether you’re successful or not. Whilst ProPharma supports remote working, we also recognise the value that comes from in‑person collaboration. As such, we encourage any new hires that are based within a reasonably short commute of one of our offices to work on a hybrid basis and spend some time working from that office location, as agreed with your manager. All applications will be treated on their own merit and candidates will not be at any advantage or disadvantage based on their proximity to an office.

Senior Director, PV Client Support employer: ProPharma

ProPharma is an exceptional employer that fosters a culture of innovation, collaboration, and inclusivity, making it an ideal place for professionals seeking to make a meaningful impact in the biopharmaceutical industry. With a commitment to employee growth through coaching and mentorship, as well as a flexible hybrid working model, ProPharma empowers its team members to thrive while contributing to groundbreaking advancements in health and wellness. The company's dedication to diversity and equity ensures that every employee can bring their authentic self to work, creating a vibrant and supportive environment.
P

Contact Detail:

ProPharma Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Director, PV Client Support

✨Tip Number 1

Network like a pro! Reach out to your connections in the biopharmaceutical industry and let them know you're on the hunt for a Senior Director role. You never know who might have the inside scoop on openings or can put in a good word for you.

✨Tip Number 2

Prepare for interviews by researching ProPharma's recent projects and initiatives. Show us that you’re not just another candidate; demonstrate your knowledge about our work and how you can contribute to our mission of improving health and wellness.

✨Tip Number 3

Practice your pitch! Be ready to explain how your experience aligns with our needs, especially in managing client services and leading teams. We want to hear how you can drive operational goals and enhance client satisfaction.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by our recruitment team. Plus, it shows us you’re serious about joining ProPharma and being part of our diverse and inclusive workplace.

We think you need these skills to ace Senior Director, PV Client Support

Analytical Skills
Attention to Detail
Communication Skills
Problem-Solving Skills
Project Management
Financial Management
Client Relations Management
Data Interpretation
Team Leadership
Knowledge of Biopharmaceutical Industry
Excel Expertise
VBA Experience
RFI and RFP Writing
Time Management

Some tips for your application 🫡

Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Director, PV Client Support role. Highlight your relevant experience in finance, budgeting, and project management, especially in the CRO industry. We want to see how your skills align with our needs!

Showcase Your Expertise: Don’t hold back on showcasing your knowledge of pharmacovigilance and regulatory sciences. Use specific examples from your past roles to demonstrate your understanding of the biopharmaceutical industry and how you can contribute to our goals at ProPharma.

Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid jargon unless it’s relevant to the role!

Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be reviewed personally by a member of our recruitment team, ensuring you get the attention you deserve. Plus, it’s super easy!

How to prepare for a job interview at ProPharma

✨Know Your Stuff

Make sure you brush up on your knowledge of pharmacovigilance and the biopharmaceutical industry. Understand ProPharma's approach to client support and be ready to discuss how your experience aligns with their advise-build-operate model.

✨Showcase Your Leadership Skills

As a Senior Director, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've managed teams in the past, focusing on coaching, performance reviews, and fostering growth in employees.

✨Be Ready for Complex Negotiations

Expect questions about your experience with negotiations, especially in sensitive projects. Think of specific instances where you've successfully navigated complex discussions with clients or partners, and be prepared to share those stories.

✨Highlight Your Analytical Prowess

Given the emphasis on data management and analysis, be ready to discuss your analytical skills. Prepare to explain how you've interpreted large data sets in previous roles and how that has impacted decision-making and operational efficiency.

Senior Director, PV Client Support
ProPharma

Land your dream job quicker with Premium

You’re marked as a top applicant with our partner companies
Individual CV and cover letter feedback including tailoring to specific job roles
Be among the first applications for new jobs with our AI application
1:1 support and career advice from our career coaches
Go Premium

Money-back if you don't land a job in 6-months

P
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>