At a Glance
- Tasks: Provide advanced IT support and improve service reliability and efficiency.
- Company: Dynamic tech company committed to diversity and innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a culture that celebrates differences and empowers your authentic self.
- Why this job: Make a real impact by optimising IT services and collaborating with diverse teams.
- Qualifications: 4-5 years in IT support, strong problem-solving skills, and ITIL certification.
The predicted salary is between 40000 - 50000 £ per year.
The Senior IT Technician – Platform & Service Enablement provides advanced technical and operational support focused on improving the reliability, efficiency, and scalability of IT services and platforms. The role acts as an escalation point for technicians while contributing to automation, optimisation, and continuous improvement initiatives. This is a HYBRID role, involving working from our offices in Richmond, North Yorkshire (DL10).
Main Responsibilities
- Act as a senior escalation point for complex operational and service‑related issues.
- Support service delivery activities including incident, change, and problem handling.
- Analyse recurring incidents and operational issues to identify root causes and preventative actions.
- Identify, design, and implement opportunities to automate repetitive tasks and operational workflows.
- Support and maintain operational platforms, tools, and integrations that enable efficient service delivery.
- Analyse service and ticket data to identify trends, inefficiencies, and improvement opportunities.
- Work collaboratively with Systems, Security, and Infrastructure teams to improve service stability and user experience.
- Coordinate with third‑party vendors and internal stakeholders during incidents, changes, and improvement initiatives.
- Create and maintain documentation, runbooks, and knowledge articles to support scalable operations.
Necessary Skills And Abilities
- Strong understanding of IT service delivery and operational best practices in a tool‑agnostic environment.
- Experience contributing to automation and optimisation initiatives within IT operations.
- Ability to analyse operational data and translate insights into actionable improvements.
- Familiarity with scripting, workflow automation, or low‑code platforms (e.g. PowerShell, APIs, automation rules) is desirable.
- Strong problem‑solving skills with a focus on eliminating repeat issues rather than managing symptoms.
- Excellent written and verbal communication skills.
- Ability to work effectively across technical and non‑technical stakeholders.
Educational Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent work experience may be considered in lieu of a degree.
- ITIL Foundation certification required; advanced ITIL certifications are a plus.
- Additional certifications related to ITSM platforms (e.g., ManageEngine, ServiceNow) or systems administration are highly desirable.
Experience Requirements
- Minimum 4‑5 years’ experience in IT support, service operations, or systems‑related roles.
- Demonstrable experience working in service delivery environments, supporting incident, change, or problem activities.
- Proven experience contributing to operational improvements, optimisation, or automation initiatives.
- Experience working with IT platforms, tooling, or integrations that support service delivery.
- Exposure to analysing service data, trends, or performance metrics to drive improvements.
- Experience working collaboratively across multiple IT teams and with third‑party vendors.
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
Senior IT Technician in London employer: ProPharma
As a Senior IT Technician at our Richmond office, you will join a dynamic team that values innovation and collaboration, fostering a culture where your contributions directly impact the efficiency and reliability of our IT services. We offer a hybrid work environment that promotes work-life balance, alongside opportunities for professional growth through continuous learning and development initiatives. Our commitment to diversity, equity, and inclusion ensures that every employee feels valued and empowered to bring their authentic self to work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ProPharma values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ProPharma might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ProPharma!
✨Direct Apply to ProPharma
Let's not forget to apply directly through the ProPharma website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ProPharma.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ProPharma. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ProPharma
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
